Marcus Collins, award-winning marketer and cultural translator, discusses the psychology behind consumer buying decisions. He highlights the importance of understanding culture in marketing and how it influences consumer behavior. The podcast also explores the concept of brand loyalty using examples from Nike and Beyonce. Additionally, Collins emphasizes the power of perspective and understanding the big picture in earning customer loyalty.

Amy Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, discusses the value of learning from failure and the importance of psychological safety. They explore reframing failure, embracing errors for growth, and disrupting emotional responses in various contexts.

Joan Garry, an internationally recognized champion for the nonprofit sector, discusses key lessons on aligning better with your board. Topics include shared leadership, the importance of strong board-staff relationships, changing dynamics of organizational structures, and building a strong relationship between executives and board chairs. The episode also highlights the resources available on their website for nonprofit leaders.

Leadership story coach and facilitator David Hutchens discusses the power of personal storytelling in building relationships and moving organizations forward. He emphasizes the need for a clear leadership point in a 2-3 minute personal story, and the importance of incorporating emotion words to convey impact. Sharing stories and getting objective feedback helps refine the message.

Robert “Cujo” Teschner, retired fighter pilot and expert in debriefing, discusses the value of debriefs in preventing repeated mistakes. He emphasizes the need for intentional actions after a debrief session to demonstrate true learning. Cujo highlights the benefits of adopting a mission-oriented culture and structured debriefs in organizations. He also discusses the drawbacks of relying on external facilitators for team debriefs and explores the importance of effective planning. Overall, the podcast focuses on creating a learning organization through debriefing.

Jen Byyny, a senior director of product design, discusses how to handle career changes by prioritizing relationships and communication, relying on supportive people, and providing grace for oneself and others. The podcast also explores the power of weak connections, winning the long game, and quitting bad stuff faster.

Frances Frei, Harvard Business School professor, discusses how leaders can create a context for organizations to thrive. Topics include the distinction between hustle culture and urgency, empowering employees to make decisions, daring to be bad at something else to achieve excellence, making strategic decisions based on the business model, and working smarter instead of harder.

David Burkus, bestselling author and business thought leader, discusses the importance of clarity in increasing team performance. Topics covered include understanding roles and responsibilities, holding huddles for better communication, and the relationship between clarity, engagement, and performance.

Heather Younger, experienced international keynote speaker and best-selling author, joins the show to discuss the art of active listening. They explore the importance of active listening in resolving issues and creating understanding. The conversation also touches on the fear of conversation, the value of making people feel heard, and the complexity of human interactions.

Sheila Heen, Harvard Law School professor and expert in difficult conversations, discusses the importance of separating intent from impact in challenging conversations. Key points include: Intent does not equal impact, don't assume intentions based on actions, and focus on the impact of actions. The podcast also explores switch tracking, effective leadership, and strategies for difficult conversations.