Social Pros Podcast

Stephanie Garcia, Director of Communications at Agorapulse, will be on this episode of Social Pros to share her tips for succeeding with live video. Whether you're a beginner or a seasoned pro, Stephanie's advice will help you take your live video game to the next level.  Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   TikTok has changed how we think about live video. However, it has a track record of humanizing brands and building instant rapport with audiences.   So, how can social pros thrive on ‘live’?  Stephanie Garcia, Director of Communications at Agorapulse, joins this episode of Social Pros to share best practices, no-nos and everything in between.  She tells us about how she approaches live video at Agorapulse, the first steps you can take today and how you can become confident on camera.  Plus, she shares tips for agencies introducing their clients to live video and we explore her own business, Lights, Camera, Live.  In This Episode:  0:00 – Introduction   4:15 – How are brands using live video today?  6:27 – A quick dive into Agorapulse  7:28 – Convincing the C-suite to use live video  10:33 – The broad spectrum of live video for business  13:35 – How TikTok has changed live video  16:54 – How do you prepare for live?  19:47 – Ways agencies can approach clients about live video  25:56 – What to expect from Stephanie’s workshops  32:50 – Repurposing and repackaging live video content  39:30 – Stephanie’s final two  42:27 – Outro Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Connect with Stephanie on LinkedIn  Follow Stephanie on Twitter/X  Follow Stephanie on Instagram  Check out Lights, Camera, Live    Visit SocialPros.com for more insights from your favorite social media marketers. 

We revisit episode 544 of Social Pros with Jamie Dinar, Senior Manager, Social & Digital Content at Glossier, as she unpacks the brand’s distinctive social strategy and provides top tips and tricks for social pros.    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  We all know how fast-paced social media is. It simply does not sleep.   There are many brands out there whose social media speed and efficiency are off the charts. One of them is the skincare and beauty brand, Glossier. So how do they do it?  Here, we revisit episode 544 where we ask their Senior Manager of Social & Digital Content, Jamie Dinar, about their ‘secret sauce’.  Jamie explains how her team is empowered to act fast and says that clear communication between colleagues is key to being proactive in social.  Plus, she explores how they replicate in-store customer experiences online, keep their brand voice united and stay in touch with their community.  In This Episode:  0:00 - Introduction  1:07 – Introducing Jamie Dinar  2:37 – How Glossier came to be a legendary brand on social  4:52 – What Jamie’s role looks like  9:08 – Do Glossier eat, sleep and breathe social?  15:03 – How Glossier tap into their vast community  18:09 – Optimizing to keep brand voice across platforms  21:24 – Replicating in-store experiences online  24:06 – Jamie’s TikTok Live experiences  28:30 – Jamie’s Final Two  30:41 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Connect with Jamie on LinkedIn  Follow Glossier on Twitter    Visit SocialPros.com for more insights from your favorite social media marketers. 

Once you hit ‘publish’ on a piece of core content, it’s easy to get caught up in the production cycle before starting on something new. But when you don’t repurpose your pillar content, you miss the opportunity to extend its life and maximize its potential. This episode of Social Pros with Content 10x founder and CEO, Amy Woods, is full of tips to help you get started.  Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   Are you serious about maximizing the potential of your content?   Social pros spend hours making each piece of core content. But in doing so, it’s possible to neglect to see the potential value that comes from repurposing it.  On this episode of Social Pros, we speak to Amy Woods, founder and CEO of content repurposing flagbearers Content 10x.   Amy shares the story and purpose behind Content 10x, the key benefits of content repurposing and how she and her team help B2B clients find the true potential of their videos, podcasts and written content.  Plus, she explains her ‘content waterfall’ method, shares what she has learned from speaking to social pros on her podcast, B2B Content Strategist, and tells us about her opinions on how to best use AI.   In This Episode:  0:00 – Introduction  3:57 – What do Content 10x do?  7:26 – How content repurposing can benefit social teams  13:39 – What stands in the way of repurposing  16:19 – Why social teams could be sitting on a goldmine of great content  18:37 – Amy explains the ‘content waterfall’ approach  25:13 – Findings from Amy’s podcast, ‘B2B Content Strategist’  35:16 – Amy’s Final Two  37:48 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Connect with Amy on LinkedIn  Follow Amy/Content 10x on Twitter  Follow Amy on Instagram  Visit the Content 10x website  Amy’s previous appearances:  How to Repurpose Your Content on Social for Maximum Results (2019)  Why Writing is Still the Key to Social Media Success (2021)    Visit SocialPros.com for more insights from your favorite social media marketers. 

If you’re feeling the pressure as a social media manager, this episode of Social Pros is for you. We welcomed Hannah Tooker, VP of Content at LaneTerralever, to talk about why social pros don’t need to know it all and what we can do instead.  Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   With new platforms popping up, ever-changing trends, and a mass of competition, social pros have a lot to keep up with. But in this episode of Social Pros, our guest wants to take the pressure off social media managers.  Hannah Tooker, VP of Content at LaneTerralever, joins this episode to give us a behind-the-scenes look at how she manages social media strategies for brands while offering tips for other social pros. She explains that social pros can’t always be “everything to everyone” – and why that’s okay!  We dig into core topics such as tone of voice, tailoring strategies per channel, knowing your audience, and more. She also shares how she helped to launch a highly successful campaign for PetSmart.  In This Episode: 3:02 – Hannah’s role at LaneTerraleaver  4:28 – The challenge of staying ahead on social   7:38 – When to push on new ideas with clients  10:39 – Cleaning up after bad advice clients have received in the past  13:20 – How Hannah coaches clients   16:08 – Getting the tone of voice right for brands  17:37 – Hannah describes a successful campaign she worked on for PetSmart Charities   23:01 – How to navigate big changes in the social media landscape  26:43 – How Hannah began her social pro career   29:25 – The final two questions  Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle    Visit SocialPros.com for more insights from your favorite social media marketers. 

It’s easy to get distracted by the trends, new platforms, and brands that are social media stars in their own right. But how do you create a strategy that’s right for your brand? This episode of Social Pros with Mariya Spektor, Director of Content, Social Media at Social Chain, has some tips you won’t want to miss.  Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   It should go without saying. Social media is all about the people, and yet if your social media strategy is caught up in trying to go viral or become the next Wendy’s, you might not get the results you hope for.  In this episode, we spoke with Mariya Spektor, who is the Director of Content for Social Media at Social Chain. We chat about the importance of building a community and how there’s often a disconnect for brands who are going about social the wrong way.   For Mariya, she sees a lot of brands practicing “savage social” (think Wendy’s and Ryanair) when it doesn’t match their brand tone. Instead, Mariya shares some tips on building a strategy that puts people first.  We also discuss different platforms and whether Threads is the next Twitter rival, how some brands are monetizing TikTok content, and why there’s a compromise to be made between speed and creativity.   In This Episode:  00:00 - Introduction  03:36 – Why community is so important in social media  06:30 – Why some brands face a community disconnect   08:32 – Which brands get “savage social” right  15:31 – How brands can set themselves up for success  20:44 – Mariya’s experiences of TikTok shopping   26:00 – Predictions on the future of Threads   30:20 – The challenge of keeping up with different social media platforms   32:16 – Speed vs. creativity – which matters most?  35:48 – Staying on trend in social media  38:03 – The big two questions  Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle    Visit SocialPros.com for more insights from your favorite social media marketers. 

We are so pleased to welcome Noam Bardin, Founder of Post News, on this episode of the Social Pros podcast.   Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   As much as we love social, we have to acknowledge that it comes with gray areas and undesirable aspects.   Joining this episode to dissect social’s shortcomings is Noam Bardin, Founder of Post News. Noam shares the dangers of platforms making engagement top priority, how social pros can grapple both the positives and negatives of social networks and how Post News plans to work toward preventing misinformation.  Plus, he gives his thoughts on the future of Threads.  In This Episode: 0:00 – Introduction 3:19 – Noam’s background in the industry 4:44 – What is Post News? 10:39 – Positive vs negative sides of social 15:03 – Unravelling Threads 19:12 – How Post can fight mis/disinformation 29:55 – Post’s reception from journalists and users 33:53 – The future of social media 39:29 – Noam’s Final Two 42:35 – Outro Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Download Post News  Connect with Noam on LinkedIn  Follow Noam on Twitter  Follow Noam on Instagram    Visit SocialPros.com for more insights from your favorite social media marketers. 

Amanda Natividad, VP of Marketing at SparkToro, shares insights on collecting meaningful audience insights through social listening and customer interactions. She discusses the impact of Threads and best strategies, emphasizing the importance of understanding user behavior for effective marketing approaches.

Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   In this ever-changing world of social, how can community managers serve their people in the best possible ways?  Erika Lovegreen, SVP of Marketing & Communications at ICUC, returns to Social Pros to tells us her expert advice.  Erika discusses why social listening is as crucial as ever, why it’s important to keep your community front of mind when making changes on social and how best to team AI with your ‘human-first approach’.  Plus, she shares her thoughts on Threads and changes to Reddit and gives us the lowdown on ICUC’s brand-new eBook.  In This Episode:  0:00 – Introduction  3:32 – What ICUC are working on right now  6:05 – How brands should approach Threads  12:30 – Will Threads welcome brand-safe interactions?  15:03 – Erika’s take on Reddit’s current situation  18:10 – Have your finger on the pulse of your community  24:49 – Integrating AI and maintaining human touch  39:24 – Erika’s up-to-date final two!  42:05 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Visit the ICUC website  Connect with Erika on LinkedIn  Follow Erika on Instagram  Download the ‘How to Beat the AI Craze with Human-First Messaging’ eBook    Visit SocialPros.com for more insights from your favorite social media marketers. 

Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   So many teams work with creators to amplify their brand on social. But how do you build strong, fruitful relationships with the right partners?  Taylor Speer, Manager of Global Social Media at Shiseido, joins this episode of Social Pros to share her thoughts.  Taylor discusses how creators help Shiseido compete with celebrity-backed brands, the best ways to build authentic partnerships and why it’s more crucial than ever to keep diversity and representation front of mind.  Plus, she tells us why Microsoft Excel is her tool of choice and the one biggest mistake you can make as a social pro.  In This Episode:  0:00 – Introduction  4:44 – How Shiseido cut through the noise on social  7:33 – How creator relationships have changed  11:15 – The benefits of fostering strong creator partnerships  14:40 – Diversity and representation at Shiseido  20:44 – Networking with influencers  23:41 – Planning social content  31:05 – What keeps Taylor organized  36:34 – Taylor’s final two  40:25 - Outro  Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Connect with Taylor on LinkedIn  Follow Taylor on Instagram  Visit Taylor’s website  Visit SocialPros.com for more insights from your favorite social media marketers. 

Selling is the primary motivator for a lot of people on social media. Some people do it really well, others are a little less polished. But it’s safe to say that a lot of people aren’t pros at social selling.   Timothy Hughes, on the other hand, is a social selling master who joins Social Pros to share his wisdom, advice, and thoughts on selling on social media today.   Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   Timothy Hughes, CEO and Co-Founder of DLA ignite, plus the author of Social Selling: Techniques to Influence Buyers and Changemakers, joins Social Pros to talk about the art of social selling.   For Timothy, social selling is not a new or “future state.” If you’re not already doing it, you’re already behind. This is something Timothy addressed in his book – which he recently updated with tons more information about how social selling has moved on since.   In this episode, Timothy explains how the world has changed, why conversations are still king on social, how to avoid being outdated, and the best ways to talk to strangers online. We also hear his three top recommendations for those wanting to sell on social. If you’re looking to improve your social selling skills, this is one you’ll want to tune in for.   In This Episode:  5:09 – Why Timothy decided to revisit his book   7:16 – How starting DLA ignite contributed to the second edition  9:58 – How being ingrained in interruption marketing gives a false view of social selling  10:44 – Social media is for people to be social  12:00 - How to “sell” the idea of social selling to leadership  13:56 – Why cold calling falls behind social selling  16:32 – How the digital world has changed   18:07 – Why some people don’t “get” social selling   21:09 – Timothy’s definition of social selling   24:13 – How to actually connect with people over social media  25:44 – How you can start expanding your network online  31:28 – The three things Timothy recommends social pros do  33:12 – Why content is always king  37:07 – Timothy’s advice for social pros   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Connect with Timothy on LinkedIn  DLA Ignite LinkedIn  Visit SocialPros.com for more insights from your favorite social media marketers.