How to Get Better Audience Insights with SparkToro’s Amanda Natividad
Aug 4, 2023
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Amanda Natividad, VP of Marketing at SparkToro, shares insights on collecting meaningful audience insights through social listening and customer interactions. She discusses the impact of Threads and best strategies, emphasizing the importance of understanding user behavior for effective marketing approaches.
Immerse in audience habits by consuming similar content for impactful marketing messaging.
Engage directly with customers for valuable insights into needs and preferences, refining marketing strategies effectively.
Deep dives
Understanding Audience through Micro-Level Research
To effectively engage with your audience, it is essential to immerse yourself in their world and consumption habits. By listening to the podcasts they listen to, consuming similar content, and understanding their shared terminology, you can strategically position your product and create impactful marketing messaging. This approach not only enriches your understanding of the audience but also enhances the resonance of your content with them.
Benefiting from Customer Conversations and Support Inquiries
Engaging directly with your customers through conversations or support inquiries offers valuable insights into their needs, behaviors, and expectations. By listening to customer feedback, understanding their problems, and observing their language and tone, you can tailor your marketing and product strategies effectively. Leveraging customer interactions provides a rich source of audience research and helps in refining your approach for better alignment with customer preferences.
Navigating the New Platform Threads for Marketing Success
As new social media platforms like Threads emerge, marketers need to adopt a cautious yet exploratory approach to understand their potential impact. While experimenting with platforms like Threads, focusing on listening and learning from user interactions can inform future strategies. By observing how different brands approach the platform and staying attuned to evolving features, marketers can adapt their content strategies effectively to suit the platform's unique dynamics.
Cultivating Expertise in a Specific Social Platform
Developing expertise in a single social media platform is more effective than spreading efforts across multiple platforms. By dedicating time to mastering one platform and building a substantial following, marketers can gain deeper insights into audience engagement and content resonance. Whether focusing on text-driven platforms like LinkedIn or Twitter or visual-centric platforms like Instagram or TikTok, honing skills on a single platform enhances marketing effectiveness and audience understanding.
What’s the best way to collect meaningful audience insights?
As social pros grapple with Threads and the latest Google Analytics update, traditional metrics aren’t always available.
On this episode of Social Pros, Amanda Natividad, VP of Marketing at SparkToro, tells us how you can navigate these changes and gain better audience insights through social listening, talking to your customers and consuming the content they consume.
Plus, she shares whether she believes Threads is set to be a “formidable competitor” or just a “shiny new thing.”
In This Episode:
0:00 – Introduction
2:51 – Amanda’s career to date
7:47 – Her thoughts on Threads
16:35 – The best Threads strategy
19:57 – Why not to go hard on posting
24:44 – New ways to research audiences without metrics