Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

The podcast discusses the challenges of scaling a call center in a home service business, focusing on topics such as prioritizing quality, reducing wait times, in-house vs remote roles, maintaining brand consistency, evolving continuously, and unique challenges faced by call centers. They also touch on the impact of branding on small businesses and revenue generation, as well as addressing turnover and attendance issues in call centers.

Are you a home service entrepreneur looking to scale your business efficiently? In this episode of "Owned and Operated," we delve into the intricacies of middle management, scaling, and the challenges faced by home service companies as they grow. Join us as we explore valuable insights shared by industry experts.Discussion Highlights:Recruitment Strategy: Finding the right talent to manage different business pillars, such as plumbing, HVAC, and roofing, requires assessing their prior experience and team size management skills.Transition Challenges: Adapting employees from cost-saving to revenue-generating mindsets can be a significant hurdle, especially when bringing individuals from other industries.Organizational Structure: The importance of defining roles and structures as your business grows, including trade managers, field managers, and service managers.Scaling Call Centers: The growth of call centers is a critical aspect, with the need to adapt to increasing leads and adjust staffing to handle peak call times effectively.Challenges at $10 Million Mark: Crossing the $10 million mark often leads to operational challenges due to rapid scaling and limited infrastructure, especially in HR and accounting.Maintaining Momentum: Challenges at $20 million are different but exciting as you have momentum and resources to address issues creatively.Handling Extreme Events: Managing the call center during extreme weather events or high call volumes requires careful planning and real-time adjustments.Versatile Call Center: The call center can handle a wide range of home service industries, making it a vital component for comprehensive customer support.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Summary:In this episode of "Owned and Operated," the John and Jack explore key strategies to drive growth in the home service industry. They discuss the immense potential of utilizing a call center and establishing an inside sales team, highlighting the success of membership sales and a range of marketing avenues beyond pay-per-click (PPC) advertising.Key Takeaways:The Call Center Advantage: The hosts reveal how shifting membership sales to the call center led to a remarkable spike in sales and significantly higher conversion rates. They discuss the scalability, monitoring, and coaching aspects that make call centers an invaluable asset.Inside Sales Team: Establishing an inside sales team can be pivotal for driving leads and sales when relying solely on search engine marketing. They emphasize the role of such teams in reaching out to customers for repeat business, lead generation, and a personal touch.Diversified Marketing Strategies: Beyond PPC advertising, the hosts advocate for diversifying marketing efforts to maintain consistent lead generation. This includes branding, door-to-door outreach, email campaigns, SMS promotions, and postcard campaigns. The goal is to broaden the marketing funnel.Leveraging Existing Customer Base: Utilize your existing customer base by implementing outreach campaigns to retain and engage them. By increasing customer touchpoints, it's possible to drive repeat business and referrals.Measuring Success: The hosts plan to explore the impact of their marketing and inside sales strategies on their plumbing services. Stay tuned for results and data as they delve into these new strategies.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Are you a home service entrepreneur looking to scale your business to new heights? In this episode of "Owned and Operated," we delve into a candid conversation between two experienced entrepreneurs, discussing their strategies, challenges, and insights. From pricing to growth plans and the pitfalls of expanding services, this discussion provides valuable nuggets of wisdom for those navigating the home service industry.Discussion Highlights:Stability in Home Service: Jack and John kick off with comparing home service stability to the roller-coaster ride of HVAC.Expanding Beyond HVAC: The hosts explore growth possibilities beyond HVAC, including pool and appliance repair services.Pay-Per-Click Costs: Dive into the world of advertising costs, where they discuss the varying prices of Pay-Per-Click ads, especially when compared to appliance repair.Scaling Marketing: Emphasizing the importance of cost-effective lead generation, the hosts share insights into scalable marketing efforts in competitive markets.Challenges of New Services: Insights into launching new services and navigating Google's backend rating system for Local Services Ads (LSAs).Pricing Complexities: Discussion on the intricacies of pricing services in a competitive market and researching market rates and competitors.Future Growth Plans: Jack and John reveal their vision for expanding their plumbing division and discuss their growth plans.Working Capital & Drain Services: The hosts touch on the significant capital needed for drain services and the considerations before venturing into this area.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of “Owned and Operated”, hosts Jack and John catch up on their recent activities and dive into the topic of service businesses. They talk about the problems and chances that come with growing service businesses, especially when it comes to plateaus and the need for more infrastructure and management. The hosts also talk about how traditional business models are changing and how roles within organizations might be able to overlap. They look at appliance repair as an example of a possible new service line and think about how it can use their existing leads and add to their current businesses. These and more topics are discussed during the episode. Listen to learn more!Here are some additional topics we talked about: ●     The joy of exploring new businesses●     Success and growth of our team●     What did we do to Arizona?●     Focusing on scaling a specific vertical within the business●     What are our milestones in business growth and the challenges faced●     Organizational change and role mixing●     Increasing team sizes and the need for support and technology●     Investigating the appliance repair business●     Assessing new service lines for scalability and resource allocation●     Assessing business potential with the BCG Growth-Share Matrix●     Buying new verticals vs. green fielding●     Leveraging strengths and generating leads for others●     Appliance repair with other trades●     The company's ecosystem collaborates and refersEpisode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of “Owned and Operated”, John Wilson and Jack Carr discuss a lot of interesting topics including the concept of a mobile tire and oil change service. Get to know why Handyman Business is a special niche! With the convenience of having a professional come to you, it's a no-brainer for homeowners and fleet companies alike. The profit margins are better for homeowners, but fleets provide a more stable and regular source of income. This business model can be a sure thing in the business-to-business market because it saves money and keeps cars on the road longer. For B2C, partnering with existing mechanics or tire shops can open up new distribution channels. Do you think this business could be successful if it uses the right marketing strategy and goes after the right customers? Do low costs and high demand make it a good opportunity? Learn more as you listen to the episode!Here are some additional topics we talked about:The hosts' respective businesses and recent developmentsNews about a deal under LOI The property maintenance businessThe company's clienteleThe company's value to property management firmsReference to 200 weekly work ordersAccurate pricing structure and hourly ratesConsideration of inventory management challengesCompany wages and hiring strategyThe importance of scheduling and routingThe variety of market saturationEpisode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of Owned and Operated, the hosts discuss the business model of water trucking, specifically potable water delivery services. They investigate the difficulties and the costs that are associated with it, such as complying with the regulations and the high costs of equipment and tires. Even though there are problems, they emphasize how profitable the business is. For example, one interviewee said that each truck was making between $500,000 and $600,000 per year. Jack and John show interest in the industry because they think it could be profitable and help them build long-term customer relationships. These and many more topics will be discussed as you listen to the episode!Here are some additional topics we talked about:●     Rising demand for renewable energy●     Impact of climate change on agriculture●     Importance of mental health awareness●     Benefits of remote work policies●     Role of technology in healthcare●     Municipality drain scoping and cleaning franchise●     The importance of inspecting sewers●     Driving a remote-controlled car through sewers●     Recording and scanning sewer walls with laserEpisode Hosts:John Wilson: @wilsoncompaniesJack Carr: @thehvacjackSpecial thanks to our sponsor: Service ScalersLooking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA.  Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this pilot episode of “Owned and Operated”, John Wilson and Jack Carr discuss their recent business transitions and exciting changes, including moving to a new location, adopting Service Titan, hiring a comfort consultant, and surviving the slow season. They also explore a unique niche business called Gum Busters, a specialized pressure-washing company that removes gum and graffiti from public spaces. They delve into the company's operations, contracts with municipalities, and the potential for expansion. The episode provides insightful and practical business ideas for service-oriented entrepreneurs.Here are some additional topics we talked about:The reason why Jack swapped locationsThe decline of the plumbing business during cold monthsSurviving the slow period in the plumbing businessThe service businesses' seasonal declineSummer's revenue potentialWhat is Gum Busters?The advantage of working with the New York GiantsThe pricing and economics of Gum Busters' servicesWhy is maintenance important?Episode Hosts:John Wilson: @wilsoncompaniesJack Carr: @thehvacjackSpecial thanks to our sponsor: Service ScalersLooking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA.  Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this pilot episode of “Owned and Operated”, John Wilson is talking to Jack Carr about his history and how interesting his life adventure was that led him to a residential HVAC commercial company in Nashville. We will get to know his strategies for building his team, and we will see how Jack considers revenue generation if he’s not bringing people in. Why did Jack buy this business if they had no marketing?  What can you expect from our podcast? We will be exploring the ways in which businesses can use B2B and B2C strategies together to achieve their marketing goals, and why an integrated approach to marketing is often the most effective. So whether you're a business owner, marketer, or just curious about the world of B2B and B2C, join us for this introductory episode of our podcast, where we'll explore the basics of these two types of businesses and the essential role they play in the modern economy.Here are some additional topics we talked about:●     Did Jack Work As An Operator Too?●     How Did Jack Build A Good Team?●     Strategies That Worked For Jack’s Team●     Where Is His Business?●     How Did Jack Get Into Building Maintenance Before He Touched HVAC?●     How Did His Winery Experience Help His Business Right Now?Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjackSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Today, Kelcey Lehrich and John will be jumping into an interesting conversation.This will revolve around a conference happening in Cleveland and how it came to be, what it is, what to expect, and where to find out more information. We hope to see you there. Enjoy!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.