Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 to a projected $17 million in revenue over three years. Starting with no industry experience, Rich's military background as a Marine infantry officer played a significant role in his success. This episode covers Rich's initial plunge into the business world through real estate before purchasing Garon T Plumbing in New Jersey. Rich shares the operational challenges he faced, such as scaling the team, systematizing operations, dealing with parking logistics, and the nuances of purchasing and growing a small business.Episode Host:John Wilson: @WilsonCompaniesBrandon Niro: @BrandonNiroEpisode Guest:Rich Jordan: @StrongpointRichSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Discover effective strategies for warehouse management that boost sales and efficiency. Learn how sales folders enhance customer communication and the concept of 'Packout Kits' speeds up installations. The importance of selecting the right vendors is emphasized, showcasing how strong relationships can drive growth and improve service quality. The podcast also explores inventory management for better service delivery, demonstrating the critical role of organization as businesses scale. Personal anecdotes and success stories make this discussion particularly engaging.

Business acquisitions are a rollercoaster of excitement and challenges! Jack shares his initial wins and hurdles just one week into his plumbing business acquisition. Discover the art of blending two companies, from financial management with QuickBooks to the importance of simplifying bookkeeping. The hosts discuss the emotional connections in marketing, the intricacies of purchasing systems, and setting up effective financial classifications for growth. Tune in as they navigate relocating operations and launching new workshops for future efficiency!

In this episode, John and Jack interview Neel Parekh, the founder of MaidThis Franchise, a remote cleaning business. Neel shares his journey from leaving a 9-to-5 job in private equity to starting a cleaning company after being inspired by a Reddit post. With a passion for travel, Neel optimized his business for remote operations, allowing him to explore 50 countries over seven years. MaidThis Franchise has now expanded into the first and only Airbnb cleaning franchise, with about 23 locations across the U.S.Discover more about Neel by tuning in to his podcast, The Freedom Formula. On the show, he engages in conversations with individuals who have achieved Time, Location, or Financial Freedom, exploring their stories in depth.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Episode Guest:Neel Parekh: @NeelBParekhSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode, John and Jack address the marketing challenges faced by home service businesses. John shares insights from a marketing planning workshop, emphasizing a common issue businesses encounter: reaching spending limits on demand channels such as LSA (Local Services Ads),  regardless of their size. Jack also expresses his excitement about a recent plumbing deal, detailing the integration and communication strategies needed for merging businesses.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Discover how small home service businesses can compete against industry giants by embracing community engagement and guerrilla marketing tactics. Explore the success of a company in Northeast Nashville through community involvement, football sponsorships, and innovative marketing strategies like oversized interactive mailers.

John and Jack discuss their ideal home service businesses, with John focusing on asset-heavy ventures like HVAC and landscaping, while Jack leans towards commercial endeavors like hydroelectric plants. They explore niche businesses such as bank equipment maintenance and animal removal, highlighting scalability and profitability. The conversation also touches on the challenges and opportunities within the industry, including diversification into pest control and electrical services.

John and Jack discuss integrating AI into their home service business for tasks like data analysis, marketing, and communication. They share experiences with AI, highlighting its role as an enhancer. The podcast explores AI applications in SEO, copywriting, customer interactions, and more within the home service industry.

Today, John and Jack are diving into the crucial role communication plays as businesses grow. They're sharing practical strategies to boost team collaboration and alignment, covering everything from one-on-one meetings to huddles, L10s, and skip-level meetings.John stresses the ongoing challenge of sharpening communication within his team, highlighting its pivotal role in the year ahead. Together, they're dishing out valuable insights on how to foster effective communication and build a strong organizational culture.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

The conversation dives into the pivotal moment for home service businesses when separating Dispatch and Call Center roles is essential. As companies grow beyond $2.5 million in revenue, the need for specialized positions emerges. The hosts share insights on hiring the right qualities for each role, emphasizing Customer Service Representatives as "bucket fillers" and dispatchers as the "organizers of the bucket." Effective communication and collaboration between these roles are highlighted as crucial for optimizing operations and boosting efficiency.