Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Navigating the challenges of scaling a business beyond $3 million, John and Jack emphasize the importance of additional resources and share personal experiences. They advocate for strategic company acquisitions to streamline growth, covering topics such as debt management and the value of learning from challenges.Curious to learn from these seasoned entrepreneurs and unlock the secrets to scaling your home services business beyond $3 million? Don't miss out – listen now and discover the keys to successful scaling! Discussion Highlights:Scaling Struggles: Unpacking the challenges of scaling beyond $3 million, they stress the demand for increased resources.Acquisition Advantage: They highlight the benefits of acquiring home services companies, enhancing resources, talent pools, and operational efficiency.Smart Debt Approach: They share their strategy of utilizing SBA debt and its impact on maintaining a favorable debt-to-revenue ratio.Hands-On Involvement: Emphasizing the reality of personal involvement, especially in smaller home services companies, they draw from personal experiences to emphasize the importance of direct involvement.Balancing Regret and Learning: Reflecting on their journeys, they touch on the potential challenges of buying businesses under $3 million.Accountability Matters: The conversation highlights the crucial role of taking responsibility and being accountable for the success of your home services business.Small Business Struggles: This episode explores the challenges that small businesses encounter, such as hiring skilled talent, managing heavy workloads and navigating the intricacies of running a home services business.Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check ouSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Join John and Jack in this episode as they share practical strategies for thriving in the home services industry's shoulder seasons. From tech tips to customer connections, learn how to boost your business year-round with proactive and strategic marketing methods.Ready to up your home service game? Tune in now for actionable tips to enhance your business during shoulder seasons and master strategic marketing methods!Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here!Don't forget to subscribe!Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSPOTIFY | APPLE PODCASTwww.ownedandoperated.comContact us: info@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of Owned and Operated, Jack and John kick off with a positive update on Jack’s flourishing plumbing department—it's doing really well, and they talk about what's been working. They also share insights on using US Census data for precise list curation in targeted marketing. Emphasizing the significance of strategic list formation, they detail how it positively impacts conversion rates. They then introduce an upcoming event at John's new headquarters designed for home service businesses aiming to break the five-million-dollar revenue mark.Give it a listen for some real talk on the home service marketing scene, tackling challenges, and picking up strategies for business growth!Discussion Highlights:Plumbing Department Triumph: The episode digs into the success of Jack's plumbing department, discussing key achievements and the strategies that propelled its impressive performance.Navigating Marketing Strategies: They share insights on navigating the competitive landscape through effective marketing strategies for home service companies.Utilizing US Census Data: The discussion highlights the use of US Census data in list curation for targeted marketing and how leveraging this data provides detailed information on home age, value, and other demographics.Diversified Marketing Approaches: They explore the concept of diversifying marketing approaches, combining digital strategies with traditional methods.Breaking 5 Million Workshop: Listeners learn about an upcoming event at John's headquarters, targeting home service companies aiming for a five million revenue mark. Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right hereSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode, John dives into the unexpected challenges faced by Jack while managing his plumbing business during an exceptionally tough week. Rather than shying away from setbacks, the episode explores how these experiences paved the way for strategic decisions, including the bold move to transition their home service business into a seven-day operation.Listen and learn about the bold transition of John's home service business into a seven-day operation. Don't miss a beat – hit play and gain valuable insights today!Discussion Highlights:Jack's Hard-Hitting Week: They highlight the challenges Jack faced in a tough week, emphasizing the importance of resilience and adaptability in the home service industry.Turning Setbacks into Strategy: Insights are shared on how the difficulties faced by Jack have contributed to the decision-making process, leading to a strategic shift in operations.Revenue Boost from Seven Days: They converse about the financial considerations, projecting a substantial $9 million top-line change in the upcoming year by unlocking weekends. Operational Infrastructure: Detailed plans are outlined for restructuring the business to accommodate a seven-day schedule, including extending call center hours and adding weekend-specific roles.Recruitment Challenges: The episode explores challenges in recruiting for weekend shifts, touching on the drawbacks of on-call systems and the advantages of scheduled shifts. Shift Structure and Management: They share their thoughts on implementing shifts for weekend teams, including the importance of weekend management for effective operations.Strategic Messaging for Call Volume: Plans are discussed to address the drop in call volumes on Sundays through strategic messaging as the business gears up for seven-day operations.Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.Don't miss out on our workshop 'Breaking 5 Million: ScalingSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode, John Wilson and Jack Carr sit down with Rick Vazza as he shares his experience acquiring a second Zoom Drain franchise location. Rick sheds light on his journey, tackling challenges from leases to managing operations remotely. Discover the details of franchise growth, learning about the strategies and lessons alongside Rick. Tune in for a clear exploration of the ups and downs in expanding a franchise!Discussion Highlights:Lease Assumption: Rick outlines the unexpected but successful venture into franchising, sharing experiences from acquiring locations in different states.Licensing Requirements: The importance of meeting licensing requirements when expanding a franchise is discussed, with Rick sharing insights on the strategies employed.Franchise Support: Rick provides valuable insights into the level of support offered by the franchisor, touching on potential financial assistance during the initial phases of expansion.Operational Concerns: The discussion unfolds on managing operations remotely, emphasizing the role of technology in bridging the gap and ensuring efficient communication and oversight.Business Development Muscle: Rick outlines the strategies for building a robust business development infrastructure that facilitates remote expansion, offering valuable lessons for entrepreneurs in similar situations.Territory Expansion: The conversation explores options for future growth, weighing the pros and cons of greenfielding new locations versus acquiring existing territories. Rick provides a comprehensive view of strategic expansion considerations.Logistics Game: Practical challenges of overseeing multiple sites are discussed, focusing on effective planning and resource management.Diversification: Rick suggests branching into complementary services like window cleaning for strategic expansion.Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackGuest: Rick Vazza @RickVazzaSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. SubscribeSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode, John Wilson is joined by Rick Vazza, an owner and operator of plumbing companies in the San Diego area. Rick Vazza discusses his journey of purchasing and launching a drain franchise, Zoom Drain in San Diego, as part of his existing plumbing business. He highlights the positive impact it had on his business. Additionally, they look at essential growth strategies involving B2B business development and explore the potential of introducing a restoration service. Later in the episode, Jack Carr joins in, providing useful information on franchise problems, business growth considerations, and the effects on current operations.Discussion Highlights:Franchising Expansion: Rick outlines the unexpected but successful venture into franchising, sharing experiences from acquiring locations in different states. B2B Business Development: The focus on B2B, particularly in the drain industry, is highlighted as a key strategy for growth, with an emphasis on targeting restaurants, hotels, and property management.Preventative Maintenance Plans: Rick discusses the implementation of preventative maintenance plans for high-end restaurants, emphasizing regular inspections and eco-friendly solutions.Challenges in B2B Sales: The challenges of B2B sales, especially dealing with gatekeepers in restaurants, are acknowledged. The importance of strategic approaches, such as scheduling in-person meetings, is discussed.Top of Funnel Strategies: The podcast delves into the challenges of generating leads, with Rick sharing insights into their evolving top-of-funnel strategies, including Google, digital marketing, and Local Services Ads (LSA).Utilizing Google My Business (GMB): Rick explains the advantage of running two GMBs, leveraging the flexibility provided by having a plumbing company in addition to the drain business.Exploring New Opportunities: The potential for synergy between plumbing and drain services is explored, along with the consideration of adding restoration services, demonstrating a diversified approach to business expansion.Strategic Business Development: Rick refines business development, stressing a focused and systematic strategy with dedicated individuals targeting sectors like hotels, restaurants, and property management.Host: John Wilson: @wilsoncompaniesHost: Jack Carr: @thehvacjackGuest: Rick Vazza @RickVazzaSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. DiscSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Dive into practical marketing strategies designed for home service businesses. Discover how to create compelling membership programs that offer real value, while exploring the perks of multi-trade protection plans. Learn effective techniques for generating customer reviews and the importance of a strong online presence. The discussion also highlights strategic neighborhood marketing, blending digital efforts with traditional methods to boost visibility and trust. Tune in for insights on incentivizing technicians and fostering long-term customer relationships!

Exploring the success of a plumbing business in Chicago, discussing recruitment strategies, the impact of private equity, and the power of local ownership. Highlights include attracting top talent with competitive pay and a positive work culture, adapting recruitment processes, and the importance of digital marketing for business success.

In this episode, hosts John Wilson and Jack Carr discuss the art of recruiting top-tier talent that can help your home service business grow and thrive. The key? Build an organized, sales-like approach for recruiting top-tier talent. Tune in to see just how it's done! The discussion also includes when to bring in Human Resources or a recruitment hire, how to build an appealing business culture for potential hires, methods to identify and close on high-level candidates, and the benefits of consistent hiring practices. Discussion Highlights:The Importance of Recruitment: Discover why recruiting the right talent is crucial for your home service business.Creating a Recruitment Funnel: Learn how to build a robust recruitment pipeline to attract top candidates.Identifying Technician Archetypes: Find out how defining specific technician archetypes can help you better understand your ideal hires.Setting Clear Expectations: Understand why it's essential to set expectations for candidates and align them with your company's culture.The Role of Recruiters: Explore the impact of having dedicated recruiters in your team and how they can improve your hiring process.Selling Your Company: Shift your focus from selling the role to selling the company culture and vision.Red Flags in Hiring: Discover warning signs and red flags when evaluating potential candidates.The Snowball Effect: Understand how hiring the right people can lead to revenue growth and an additive company culture.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of Owned and Operated, join hosts John Wilson and Jack Carr as they discuss the world of bidding software and pricing strategies tailored for home service companies. Drawing from their own experiences, they share insights about various CRM systems, with a particular emphasis on ServiceTitan. The discussion underscores the significance of streamlining your tech stack and the undeniable advantages of adopting a flat-rate pricing system.Additional Topics Covered in This Episode: Avoid Niche SolutionsTransitioning to One AppGoogle Drive for DocumentationPricing Philosophy John and Jack both ❤️ ServiceTitanBuild for the Future TeamEpisode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.