
How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem
Learn from some of the best product managers in the world through conversations hosted by The Product Management Center at the University of Washington. In each episode, Jeff Shulman, Red Russak, and Soumeya Benghanem dive into the tools, frameworks, and thought processes that will help drive success in product management.
Latest episodes

4 snips
Apr 26, 2023 • 52min
82: Using AI Tools to Succeed as a Product Manager
Join us in Seattle for the Inclusive Product Management Summit on May 12th and May 13th. Info at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak welcome Anar Taori (Lovingly) and James Brand (Microsoft) as they discuss how using AI tools can help current and aspiring PMs be successful in product development. AI tools can help product managers in numerous ways, including automating repetitive tasks, analyzing large amounts of data to identify patterns and trends, and providing real-time insights into customer behavior, but how can we be sure that this will be reliable for PMs?
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
08:12 AI Tools in product management workflows
15:25 Is AI reliable?
19:16 Prompts you could use to survey Chat GPT instead of customers
21:19 Using GPT for market research
23:52 Giving AI personas
25:14 Ethics behind using AI tools
28:57 AI in Governement
32:08 Providing context & phrasing your question to Chat GPT
35:13 How does Chat GPT absorb the information from users’ questions?
38:08 Success stories in using AI tools
42:12 For people planning to use Chat GPT
44:06 How do we know if Chat GPT has the information or the knowledge of specific domains?
47:37 Final thoughts

Apr 19, 2023 • 51min
Best of 2021: How to Ace Product Management Interviews
Join us in Seattle for the Inclusive Product Management Summit on May 12th and May 13th. Info at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Martie K. Burris (Salesforce) to discuss product management interview strategies. To land the best PM role in the best company, you have to master the art of acing any and all product management interviews. Listen in to the techniques experienced PMs use, their strategies that have worked, and their proven and tested frameworks.
Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.
What to Listen For:
00:00 Intro
02:10 The Inclusive Product Management Accelerator program
06:10 PM interviews have evolved over time
09:11 What is the purpose of a PM interview?
13:36 Lead PM interviews focus more on the strategy
14:48 The type of questions to prepare for
17:25 Find resources and practice with other people
20:14 The Do’s and Don’ts of PM interview
24:20 Summarize your answer at the end
26:03 Your framework should be your natural thought process
31:01 How to handle rejection
33:47 Is MBA a necessary requirement?
39:55 Strategies to get into the right interview
45:43 Interview people with empathy and listen more
48:45 Be mindful that people are trying to understand your thought process

Apr 12, 2023 • 53min
81: Mistakes That Made Me a Better Product Manager
Join us in Seattle for the Inclusive Product Management Summit on May 12th and May 13th. Info at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak welcome Charles Wartemberg (Netflix), Dosoo Amenyah (Facebook), and Nkem Okoye (Instacart) as they discuss the mistakes that made them become better PMs. These experienced professionals candidly share their personal experiences and the common mistakes they made that helped them grow into better product managers.
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
09:22 Jumping and transitioning too quickly
12:15 Coping with feeling like a failure
16:49 Having people to share your wins
18:29 Understanding what mattered to the end user not just the internal users
22:11 How do you know if you’re making a mistake?
28:17 Signals to look for in a quality translation
34:26 Quantitative signals when it comes to translations
36:57 How to find motivation after the mistake?
43:20 Proceeding when roadblocks happen
45:42 Balancing between data-driven and decision-making with intuition
51:37 Final thoughts

Apr 5, 2023 • 57min
80: How to Use ChatGPT to Land a Product Manager Role
Connect with leading product managers at the Inclusive Product Management Summit, May 12th and 13th in Seattle. Learn more at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Sheena (D’ornellas) Mclean (Butterflio) and Fedor Sandakov as they discuss how to land a PM role using Chat GPT. Lots of prompts and tips on how Chat GPT can help your transition to become a PM so make sure to check out today’s episode!
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
06:26 What needs to be done to break into PM
09:10 Writing cover letters using Chat GPT
15:07 Competing for a job where other aspiring PMs also use Chat GPT
16:04 Ways to improve your prompt
18:55 Long-term effect of using AI
20:19 Prompts to use for the job search process
23:50 Chat GPT as an interviewer
25:41 Reframing resumes
27:45 Teach Chat GPT to write in a different tone and voice
30:03 Entry-level books for someone transitioning to a PM role
33:52 Doctors as PMs
43:19 How transparent should you be in your interview that you use Chat GPT?
49:43 Chat GPT can’t replace human
51:36 Final thoughts + resource for Chat GPT prompts

Mar 29, 2023 • 47min
79: Do Product Managers Really Innovate and Should They?
Last chance for early bird pricing for the Inclusive Product Management Summit. Register today at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Amirtha Raman (Amazon) as they discuss if PMs really do need to innovate. Innovation is the process of creating something new or improving an existing product or service. Innovation is a critical aspect of product management and can help product managers succeed in their roles.
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
01:43 Do PMs really innovate?
05:04 What does innovation mean?
07:57 Innovation = huge shifts
10:07 High standard innovation
15:27 Is TikTok innovative?
19:37 Innovation in companies
24:45 Innovation vs. imitation
30:59 Gartner Hype Cycle
33:43 The IOA framework
39:35 Buzzword Blitz
44:23 Final thoughts

Mar 22, 2023 • 59min
78: Disrupted: How ChatGPT Can Change How Product Managers Work
Join us in Seattle on May 12th and 13th for the Inclusive Product Management Summit. Early bird pricing on registration available at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Lewis C. Lin (ManageBetter) and Dontae Delgado (Amazon) as they discuss one of the famous AI chatbots available right now, ChatGPT. In this week’s episode, the panelists will share the pros and cons of using ChatGPT and if there is really a chance that it can take over PMs?
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
05:09 Is ChatGPT taking over PMs jobs?
07:25 PM tasks you can do with ChatGPT
11:20 Can ChatGPT do user research?
15:53 Using ChatGPT to surface more information & brainstorming
19:38 The correct prompts to use
27:42 Your first ChatGPT prompt
30:54 Data safety in ChatGPT
33:38 Should you tell others that you use ChatGPT?
36:07 Bigger companies using AI
41:19 ChatGPT helping to improve your day-to-day
44:59 Buzzword Blitz
47:39 ChatGPT taking over the intelligence of the next generation
55:57 Final thoughts

Mar 15, 2023 • 53min
77: Release Free Updates or Launch a New Version
Join us in Seattle on May 12th and 13th for the Inclusive Product Management Summit. Early bird pricing on registration available at https://summit.info.foster.uw.edu/
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Kristina Brecko (University of Rochester) and Spencer Hardwick (Ticketmaster) as they discuss about Kristina’s research and whether you should release free updates or charge for a new version of your product. We’ll also find out why some people choose not to upgrade and how to know if there is value added before you click that update button!
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
05:01 Kristina’s research
08:38 Updates and new versions in a PMs point of view
12:29 The main drivers for updates
15:25 Making people aware of the updates and let them be willing to update
17:47 When should you price upgrades?
25:33 Maturity of the market
28:25 Friction and resistance of users
39:39 Why do some users choose to upgrade vs. not to upgrade?
45:24 Upgrading only when there is value added
48:30 Final thoughts

5 snips
Mar 8, 2023 • 52min
76: ABCs of Platform Product Management, Part II
Toyyibat Yussuph (American Express), Ria Bhatia (Niantic), and Rakesh Kumar (Mastercard) join marketing professor Jeff Shulman to discuss platform product management. They cover topics such as user personas, risk assessment, prioritization, and aligning business features with tech imperatives. The podcast explores the importance of understanding the essentials of a platform and provides insights into building scalable platform products.

Mar 1, 2023 • 1h 2min
Best of 2021: Time Management: How to Break Down Your Work Hours
Learn from time management experts, Alex Selby (Amazon) and Swati Goel (Facebook), as they discuss the importance of structured and creative meetings, gathering data from customers, and strategic time allocation. They also touch on the Inclusive Product Management Accelerator program and the balance between outcome-driven meetings and allowing for creativity.

Feb 22, 2023 • 48min
75: User Personas
In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Kavita Kamani (Microsoft) and Sarada Sahu (Microsoft) as they discuss about user personas. Personas are important for PMs as they help in understanding their users' needs, goals, behaviors, and preferences.
Disclaimer: All opinions of the speakers are their own.
What to Listen For:
00:00 Intro
03:56 Customer obsession and starting a user persona
06:02 Who develops the user personas?
09:54 Being specific enough without excluding people
14:00 How many personas is okay to utilize?
15:33 Market segments vs. personas
18:28 Persona for a manufacturer
20:02 Other people who work with personas
23:41 Personas are common language for companies
28:22 Buzzword Blitz
34:58 How to distinguish between persona and segment
37:08 Building a zero to one product
40:25 Trust as an important aspect in a user persona’s journey and the product development
42:33 Final thoughts
Links:
https://www.ideou.com/blogs/inspiration/how-to-get-started-with-inclusive-design
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