Design Talk (dot IE)

Today our hosts are Sagar Shetty and Sahil Gupta. First, an introduction to Mayank Kumar, Product Manager, Payments at Mastercard, Ireland and his career path thus far. Questions: 1.     How does Lean product management stand out from traditional product management with its significance in terms of development, management and delivery?2.     What is the scope of outsourcing and offshoring with respect to lean product management?3.     Can you share a recent experience where you have outsourced any services during the product roadmap?4.     How to determine which parts of the product development process are suitable for offshoring or outsourcing?5.     What are the challenges and roadblocks a product manager can face during outsourcing and offshoring?6.     What advice would you give to other product managers who are considering offshoring or outsourcing a part of their product development strategy?Thank you for finding the time to talk to us today. Notes, extra questions, and further reading:Podcast team: Sagar Shetty, Vishad Pimple, Kellen D’Costa, Sahil Gupta, Xiaoyu GeAcknowledgementsMusic Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben PruntyCover Art Title: Lean ManagementArtist: Sagar Shetty, Vishad Pimple, Kellen D’Costa, Sahil Gupta, Xiaoyu GeSource: Lean-Management-Cover Art_Group Z.jpgLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Welcome to today’s interview: our hosts are Tobi Edward and Abhishek Mukherjee. Today we’re talking with Justin McCarthy, a current Senior Director, EMEA Digital Sales, Customer Acquisition and Customer Success in Microsoft Ireland, reflecting on his experience at Microsoft, the challenges and operational complexities of outsourcing and offshoring, partner relationships, while supporting global talent, workforce diversity and inclusion. ·       You've been instrumental in setting up high-growth digital acquisition and sales organizations. Can you share insights into how Microsoft approaches outsourcing and offshoring in the context of expanding its customer base for Modern Workplace, Dynamics, and Azure products?·       As the COO of Microsoft Dynamics Asia, you oversaw end-to-end operations across multiple regions. How did you navigate the complexities of outsourcing and offshoring while ensuring seamless operations and customer satisfaction?·       In your role as the Global Programs & Projects Leader for Enterprise Consulting Services, how did you leverage outsourcing and offshoring to enhance service delivery and drive digital transformation initiatives for Microsoft's clients?·       Leading the EMEA Dynamics Program, Launch & Channel Management, you likely dealt with various outsourcing partners or offshore teams. Can you discuss some key challenges you faced in managing these relationships and how you addressed them to ensure project success and innovation?·       As the Executive Sponsor of the LGBTQI+ & Ally Community at Microsoft, diversity and inclusion are evidently important to you. How do you see these values intersecting with outsourcing and offshoring strategies, particularly concerning global talent acquisition and management?·       Looking ahead, what do you see as the emerging trends or challenges in outsourcing and offshoring within the context of digital innovation, and how should organizations like Microsoft adapt to stay ahead in this evolving landscape? Extra Questions from the Floor: ·       We believe that outsourcing comes with advantages but also downsides like lack of control. How have you managed or manoeuvred through this? ·       If you could talk about the challenges that you may have had with virtual teams and actions that you may have taken to help improve those scenarios. ·       How many different teams do you consider yourself to be a part of?·       Can you talk about Ireland's role in MS GlobalThank you for finding the time to talk to us today. Notes, extra questions, and further reading:Team: Abhishek Mukherjee, Tobi Edward, Calum McCarthy, Kejia Shi, Xin JiangAcknowledgementsMusic Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben PruntyCover Art Title: Complex photo collageArtist: Allen HigginsSource: podcast-Justin.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Our hosts today are Clare Mustapha and Akanksha Aravinda. Welcome to today’s interview: Today we’re talking with Joe Dowling, Chief Technology Officer at Sidero, a GlobalLogic Company. ·       To start Joe, could you tell us a little about your career and introduce us to Sidero and Globallogic? ·       What key lessons have you learned about managing outsourced/offshored delivery models? [e.g. Managing remote/offshore teams, what strategies have you found most effective for ensuring cohesive teamwork and productivity across different locations?] ·       Can you talk about the impact that Sidero has had on Athlone, and maybe the value of setting up in a region as opposed to the capital? ·       How has Sidero's acquisition by GlobalLogic changed things? [in terms of service offerings, access to new technologies, global reach, etc? What new opportunities has it created?] ·       Can you share your thoughts on how Generative AI technologies are impacting software service firms? [opportunity, threat, same ‘ole]? ·       Reflecting on your long experience working in software services and technology, what advice would you give to us as Digital Innovation students? ·       Any final thoughts?  Thank you for finding the time to talk to us today.  Notes, extra questions, and further reading: Joe Dowling on LinkedIn (link) Sidero - IT Services and IT Consulting - https://www.sidero.ieGlobalLogic – A Hitachi Group Company - https://www.globallogic.comThe interview team: Akanksha Aravinda, Clare Mustapha, Snehal Jain, Sofia Rollan Zegers, and Yizhuo Qiao. Acknowledgements Music  Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben PruntyCover Art Title: Complex collage IIArtist: Allen HigginsSource: podcast-JOE.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Our hosts are Laksh Sharma and Wassym Nait OubihiToday we’re talking with Roland Tritsch, a software craftsman/engineer/architect/manager, about founding, sustaining, and growing local/remote work environments for globally distributed software teams.·       To start, we love your website The Extreme Digital Nomad (TEDN), can you tell us about the meaning behind the title?·       So, we are studying global outsourcing and offshoring in digital industry across a range of dimensions of closeness and distance, like cultural, linguistic, political, geographic... Should we think of the virtual/physical as a dimension in its own right? ·       Talk about the pluses and minuses for both in-office work and work-from-home…·       How do you think about organising for remote work? [pod, hub, tribe, squad…]·       Let’s take a new-hire, fresh out of college. How do they start and grow their career as a remote worker?·       Isn’t it this a recipe for “lonely, wired and tired?” How do you build-in personal well-being…Okay, we’ll end there. Thank you for finding the time to talk to us today. Notes, further reading:Roland’s website and blog: https://tedn.life/Distances - Know them. Manage them. – (link)Hub-First vs. Remote-First vs. Pod-First – (link)Hybrid Work: Surprising Lessons from Gen Z, Brian Elliott on MIT Sloan Management Review – (link)The interview team: Laksh Sharma, Shi Li, Songhao Liu, Wassym Nait Oubihi.Extra Podcasts:The Story of Software episode with Roland Tritsch, Sr. Director of Engineering, Community https://www.zartis.com/podcasts-story-of-software/74-remote-working/AcknowledgementsMusic Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben PruntyCover Art Title: Complex photo collageArtist: Allen HigginsSource: podcast-Roland.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Welcome to today’s seminar by Dr Salimeh Pour Mohammad, Associate Professor and Curriculum Designer in Business Analytics at the University of Warwick Business School.In this seminar, Salimeh talks about one of the great educational challenges of our day; How to design the educational journey (curriculum, content, teaching methods, support and structure) for students learning business analytics and data science? The question pertinent because knowledge of and skills in business analytics, data science and computer science feeds into all of the impactful technology potentials generating so much excitement in the current era. It is driven by the application of large language models and machine learning to everyday business problems, and the many open questions and huge unknowns surrounding the direction of developments in generative AI.Hosted by Christina Philips and Anabela Da Silva Filipe Soares.Further reading, sources, mentions and acknowledgements.A cyclical model for action management -- Susman, G. I., and Evered, R. D. (1978). An assessment of the scientific merits of action research. Admin. Sci. Q. 23(4), 582–603.Identity-challenging innovation -- Anthony, C., & Tripsas, M. (2016). Organizational identity and innovation. The Oxford handbook of organizational identity, 1, 417-435.DataCamp -- https://www.datacamp.com/Contact details: Salimeh -- https://www.linkedin.com/in/salimehpourmohammad/Warwick Business School -- https://www.wbs.ac.ukAcknowledgementsMusic Title: Guitar HouseArtist: josh pan (2020)Source:  https://www.youtube.com/watch?v=JL-LId8ZWBMLicense: License CC BY 3.0Cover Art Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Welcome to Design Talk, I’m Kaushiki AgrawalI’m Christoph NeunsingerAnd I’m Akki Kumar and we are MSc Business Analytics students from UCD Smurfit Business School.Today we are ‘in conversation’ with Padraig Coffey (CEO) and Angel Benito (CTO) from Zartis, a software consulting firm situated in Cork, Ireland, talking about how to expand consultancy efforts and working with clients from different industries.1.     How did you tackle the challenges of rapid expansion of Zartis from your founding through to now?2.     Can you talk about your experiences expanding into new markets [countries or product markets?]3.     The half-life of technology is incredibly short, how do you and your teams stay up-to-date?4.     What do you consider when forming teams for client engagements? [When forming teams do you consider personal traits, knowledge maps?]5.     When working with clients, do you have a general approach to problem-finding, a methodology or process to get the big picture?6.     Let’s take a case, if client wants to do advanced analytics, but their systems are old or their data is a mess: how do you cope with deep strategic transformations [get client on board, manage expectations etc.]7.     We’re interested understanding some of the problems of consulting. For example, how do you avoid the ‘halo’ problem? [e.g. fallen into the trap of ‘knowing best’ or reusing solutions from one site on another site without considering]8.     Can you talk about your approach to Corporate Social Responsibility and outreach? [e.g. LevelUP]Questions from the audience.<conclude>That’s probably a good point to wrap it up.Thank you for taking the time to talk with us today.Notes, extra questions, and further reading:Zartis (https://www.zartis.com)Padraig was a guest on the pod back at episode 169 and cross-released by Zartis at…https://www.zartis.com/podcasts-story-of-software/design-talk/where-does-design-happen/AcknowledgementsMusic Title: “It was just cold”Artist: Andrew CodemanSource: https://bit.ly/2MsarcjLicense: “CC BY 4.0”Cover Art Title: Eras ITC + photo of panel + 25% shp, 60% brt, -14% cnt, 400% sat, 11,200K, greyscale, pastels smooth.Artist: Allen HigginsSource: podcast-Angel.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

In part 2 of the Pepperdine/UCD MBA-MSC workshop, John Mooney introduces Morgan Hammersley from Global Payments. Morgan talks about his approach to Technology Strategy and business alignment, offering insights into the practical realities of performing IT strategy in a global financial services infrastructure company and sharing the learning he has gained on the road to developing a proactive and projective approach to IT strategy. Yes, sometimes you 'just have to get stuff done’, but to really succeed you must become more aligned, forward looking, and ‘outcomes focused’. Morgan achieves this, in part, by embedding a feedback mindset. This involves carefully and systematically listening to the business and then delivering what the whole organisation actually needs.Ask the business for feedback! Pose questions like:Would you recommend us to another customer?Are we delivering value?How are we doing from a service perspective?How well do we engage and communicate with you?(The recording took place on April 17th, 2024.)Notes:NPS: Net Promoter Score Daily, weekly, monthly, quarterly, annual.JV: Joint VenturePI: Planning Interval (link)Purposeful Meetings: changing behaviours result in culture…Intent, vision, invested, alignment, outcomes.RAG colours: Red, Amber, Green.Use metrics to tell us if we’re moving in the right direction.Music Title: “It was just cold”Artist: Andrew CodemanSource: https://bit.ly/2MsarcjLicense: “CC BY 4.0”Cover Art Title: Eras ITC + photo of Morgan presenting + sharpness 44%, bright 28%, contr 30%, 206% sat, 5,388K, pastels smooth.Artist: Allen HigginsSource: podcast-Morgan.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

A podcast episode recording of the first session of the Pepperdine/UCD MBA-MSC workshop held on April 17th, 2024.Neil O'Herlihy talks about why your strategic 'gut instinct' is probably going to be wrong in a rapidly changing technology product environment. We are so used to thinking in terms of averages that we find it hard to develop an intuitive understanding of markets where power-law demand/reward curves work. "We don’t know what’s going to happen in the future, we just need to be ready when it does!”Case Study Overview: InceptionExp is a fictitious rapidly growing Silicon Valley company offering unique AI solutions that can improve and optimize themselves through AI. InceptionExp have low costs of sales and very high year-over-year (YoY) revenue growth with huge headroom. They are operating in a context of technology and scale race where there are strong economies of learning and scale. The rapid pace of technological innovation means the environment is highly uncertain. Demand for InceptionExp's product/service in EMEA is skyrocketing, requiring rapid expansion to address this market. InceptionExp's customers and markets exhibit power-law distribution, meaning a small percentage represent the bulk of the opportunity.Given the rapid innovation in the AI-building-AI market we need to decide:1. How should InceptionExp build its EMEA go-to-market team,2. Should it use an EMEA go-to-market hub location3. How it should prioritize resources in a power-law market, and4. How much to focus on sales efficiency?Notes:Competing on the Edge: Strategy as Structured Chaos by Shona L. Brown, Kathleen M. EisenhardtThe Lean Startup by Eric ReisHBR on Strategy podcast (https://hbr.org/podcast/2023/07/defining-a-growth-strategy-in-uncertain-times)episode recounting the different responses by Bill Gates and Steve Jobs on the future of the mobile phone.AcknowledgementsMusic Title: “It was just cold”Artist: Andrew CodemanSource: https://bit.ly/2MsarcjLicense: “CC BY 4.0”Cover Art Title: Eras ITC + photo of Neil presenting + 300% sat, 6,500K, pastels smooth.Artist: Allen HigginsSource: podcast-NeilOHerlihy.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Our hosts are: Sophia, Owen and Tom. Today we are talking with Emily Smith, Assistive Technology Specialist in UCD.Emily, could you say a few words about role and how you came to champion accessibility?·       I am always getting lost in buildings. How does anyone find spaces within places? [wayfinding systems, Google Maps, Navilens]·       What is NaviLens? How do you use it? [an accessible wayfinding and information app that uses colourful QR codes to help individuals find their way around interior spaces] ·       Who is the primary target group, and, can anybody use it? ·       When did you first see a Navilens? [Kellogs pack]·       Who makes Navilens? [Spanish company]·       Are there any cases where Navilens is being rolled out? [New York MTA - subways and buses]·       Can you track the use of a tag? [unique tags give data on number of times they have been scanned]·       What do you need to consider when embedding Navilens in a space?·       More questions from the audience? That’s probably a good point to wrap it up.Thank you for taking the time to talk with us today.Notes:https://www.navilens.com/en/https://www.ucd.ie/all/aboutus/campusaccessibility/navilens-accessibleinformationandcampusnavigation/https://lighthouseguild.org/how-the-simple-qr-code-became-an-empowering-navigation-tool/AcknowledgementsMusic Title: ImpulseArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty (personal letter)Cover Art Title: Futura + The NaviLens Team Photo credit: NaviLens – www.navilens.com. Permission granted “Absolutely! You can use it! Happy to see the result! , don't hesitate to share it with us.”Artist: Allen HigginsSource: podcast-NaviLens.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

In this seminar, Professors Frank Barry and Marcin Piątkowski contrast Ireland and Poland’s pathways to economic independence and growth, through the lens of industrial and economic policy. This, against the turbulence of world events straddling the 20th and 21st centuries. We look at the growth of these two European nations ex-post being constituent states of colonial empires.The seminar was chaired by Dorota Piaskowska, associate professor in strategy and international business at University College Dublin, Ireland.Frank Barry is Professor of International Business & Economic Development at Trinity Business School and a member of the Royal Irish Academy.And Marcin Piątkowski is Professor of Economics at Kozminski University, Warsaw, and Lead Economist at the World Bank.This talk was recorded in person with a live audience on April 8th, 2024, in the UCD Michael Smurfit Graduate Business School, Dublin, Ireland.The seminar was supported by the Embassy of the Republic of Poland in Dublin and the UCD College of Business.Location - Lecture Theatre N204 (followed by a reception in the Laurence Crowley Boardroom)UCD Michael Smurfit Graduate Business SchoolCarysfort Avenue, Blackrock, County Dublin Thank you for listening, please follow and share if you liked this episode.The musical elements used are from the ‘Adagio in G Minor’ released under a CC-BY 3.0 license.See the show-notes or the description for details.Notes and links:https://www.gov.pl/web/ireland/ambassadorhttps://people.ucd.ie/dorota.piaskowskahttps://marcinpiatkowski.comhttps://www.tcd.ie/research/profiles/?profile=barryfgAcknowledgementsMusic Title: Adagio in G minorArtist: Remo Giazotto attributed to Tomaso AlbinoniSource: https://soundcloud.com/dick-de-ridder/adagio-in-g-minor-albinoniLicensed by Dick de Ridder: CC-BY 3.0Cover Art Title: GraphicsAndTextArtist: Allen HigginsSource: Collage/various (CITO-podcast-FrankMarcin.pptx)License: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.