In part 2 of the Pepperdine/UCD MBA-MSC workshop, John Mooney introduces Morgan Hammersley from Global Payments.

Morgan talks about his approach to Technology Strategy and business alignment, offering insights into the practical realities of performing IT strategy in a global financial services infrastructure company and sharing the learning he has gained on the road to developing a proactive and projective approach to IT strategy.

Yes, sometimes you 'just have to get stuff done’, but to really succeed you must become more aligned, forward looking, and ‘outcomes focused’. Morgan achieves this, in part, by embedding a feedback mindset. This involves carefully and systematically listening to the business and then delivering what the whole organisation actually needs.

Ask the business for feedback! Pose questions like:

• Would you recommend us to another customer?
• Are we delivering value?
• How are we doing from a service perspective?
• How well do we engage and communicate with you?

(The recording took place on April 17th, 2024.)

Notes:

NPS: Net Promoter Score 

Daily, weekly, monthly, quarterly, annual.

JV: Joint Venture

PI: Planning Interval (link)

Purposeful Meetings: changing behaviours result in culture…

Intent, vision, invested, alignment, outcomes.

RAG colours: Red, Amber, Green.

Use metrics to tell us if we’re moving in the right direction.

Music 

Title: “It was just cold”

Artist: Andrew Codeman

Source: https://bit.ly/2Msarcj

License: “CC BY 4.0”

Cover Art 

Title: Eras ITC + photo of Morgan presenting + sharpness 44%, bright 28%, contr 30%, 206% sat, 5,388K, pastels smooth.

Artist: Allen Higgins

Source: podcast-Morgan.pptx

License: CC BY-NC-SA 4.0

Podcast License

Design Talk (dot IE) CC BY-NC-SA 4.0 

The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0

By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

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