Interview with Ajaya Singh, True North AR India Pvt. Ltd, Gurgaon.Podcast team: Jack Daly, Shachi Parmar, Jennifer Kevany, and Ronan Brennan[Jack] (Intro) Good morning and welcome to the Design Talk podcast.So, today we are talking with Ajaya Singh, from True North AR, a Medical Process Outsourcing (MPO) services provider. To date in our podcasts we have gained some fantastic insight into the opportunities and challenges in outsourcing/Offshoring  from the client perspective , this morning we have a great opportunity to understand this process  from the service provider's perspective.( Sales) The challenges of getting new contracts, new client development, building a sales pipeline, from a distance?( MPO vs BPO) How is MPO different from ITO or general BPO?( Advantages/challenges) What are the advantages of operating from Gurgaon/India? Challenges?( Recruitment process) How do you bring new hires on board? ( Client Trust) Building trust is a substantial part of an effective relationship for a client's perspective, how would you look to build such trust and how do you maintain it? ( reducing anxiety)(Cultural differences and provider trust)We spoke about the cultural differences between India and the US discussing the societal view on bankruptcy, how do you overcome issues like this and how do you trust clients?-        how do you overcome cultural differences and bias?( Disagreements)Like all business , leaders and owners can be passionate but perhaps at time misinformed, now do you manage power dynamics and disagreements without being cold i.e “ out of scope”( Recent LifeCyle) Can you tell us about the life cycle of a recent project -        what are the most important factors for  a successful project?( Cost efficiencies ) We spoke about cost and ensuring cost efficiencies , using lesser skilled labour when possible, can you talk a bit more on this( Societal impact) A substantial part of this course is reviewing the impact to society of a FDI investment,. how important is this, and how much responsibility do the local regions take to attract such investment.. eg dublin chamber and “ why dublin campaign”( Risks and competition)What are the current risks to your business and industryeg we hear alot about emerging nations competing for investment and contract, also the rise of machine learning and AI, how do you manage competitionCLOSINGSo, on that note…( thank guest, thank audience) We would like to thank you for making time in your busy schedule to talk to us today, from the other side of the planet.And for sharing your knowledge and insights into delivering services from a distance.AcknowledgementsMusic Title: “It was just cold” (2018)Artist: Andrew R CodemanSource: https://bit.ly/2MsarcjLicense: CC BY 4.0Cover Art Title: Cartoon charactersArtist: Student team and Allen HigginsSource: Background image.PNGLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Welcome to Design Talk.In this episode we speak with Bernard Harris, Head of Trust & Safety for TikTok, EMEA.This pod was recorded on Tuesday 9th February 2021.Podcast title and guest: Talking with Bernard Harris from TikTock.Introduction by Fouz Alsubaie. Interview hosted by Caroline Willis, Cristina Primavera, Emma Ji, Danny Coss Heneghan, and Veronika Pushkina.AcknowledgementsMusic Title: “It was just cold” (2018)Artist: Andrew R CodemanSource: https://bit.ly/2MsarcjLicense: CC BY 4.0Cover Art Title: Think Lab Studio + Abadi MTArtist: Allen HigginsSource: AudioStudio-GeorgeMooreBuilding.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

This BAEF Future of Work Panel titled "Embracing the Fourth Industrial Revolution" took place on December 14, 2023. Our panelists were:* Luke Vilain, Data Ethics and AI Risk Specialist, working in financial services.* Balagopal (Bala) Madhusoodhanan, a intelligent automation architect working on Low Code / No Code platforms and AI risk classification.* James Winters, an AI consultant who develops strategies and governance solutions to help solve business problems.* Marilena Karanika, Data Scientist, working in financial services modelling and analyticsFurther reading and interesting takeaways...* Discovering ethical challenges and future conundrums? Play the moral machines game --- www.moralmachine.net* Recommendations for ‘must watch’ long form media? Watch The Social Dilemma (2020) -- https://www.imdb.com/title/tt11464826* “Generative artificial intelligence (AI) in education” policy paper - GOV.UK (2023) -- https://bit.ly/3RXgCbK* AI for Humanity -- https://mila.quebec/en/ai-for-humanity/* Consequence Scanning, an agile toolkit -- from https://doteveryone.org.uk see https://bit.ly/3Hwv8SNA video version of this episode is published on the Business Analytics Educators Forum’s YouTube channel at: https://www.youtube.com/channel/UCrPQ1nwQVmvGUpKN0pey27gAcknowledgementsMusic Title: Guitar HouseArtist: josh pan (2020)Source:  https://www.youtube.com/watch?v=JL-LId8ZWBMLicense: License CC BY 3.0Cover Art Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

The following episode is a bonus cross-pod publication (pollination?) between “Design Talk” and “CITO Conversations” a research community pod hosted by University College Dublin’s Centre for Innovation, Technology & Organisation.This ‘from the archives’ recording is the second part of the keynote from “ Triangular Conference 2008” in which Dermot Moran and Lucas Introna talk about the value of conducting research in the phenomenological tradition and considerations when carrying out research into organisations, information systems and modern technology.Part 2In part two Lucas argues that Phenomenology offers deep insights into fundamental aspects of the human experience of technology and information systems, with implications for the sociology of Management and Organisation. The talk was recorded in-person with a live audience on Thursday June the 5th 2008 in the UCD Lochlann Quinn Undergraduate School of Business, Belfield, Dublin, Ireland.Acknowledgements Music Title: Adagio in G minorArtist: Remo Giazotto attributed to Tomaso AlbinoniSource: https://soundcloud.com/dick-de-ridder/adagio-in-g-minor-albinoniLicensed by Dick de Ridder: CC-BY 3.0 Cover Art Title: Discussion at the conference dinnerArtist: Allen HigginsSource: Collage/various (podcast-MoranIntrona_01.pptx)License: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

The following episode is a bonus cross-pod publication (pollination?) between “Design Talk” and “CITO Conversations” a research community pod hosted by University College Dublin’s Centre for Innovation, Technology & Organisation.This ‘from the archives’ recording is the first part of the keynote from “ Triangular Conference 2008” in which Dermot Moran and Lucas Introna talk about the value of conducting research in the phenomenological tradition and considerations when carrying out research into organisations, information systems and modern technology. Part 1In part one Dermot introduces Phenomenology and argues for its continuing relevance to Philosophy and Science. The talk was recorded in-person with a live audience on Thursday June the 5th 2008 in the UCD Lochlann Quinn Undergraduate School of Business, Belfield, Dublin, Ireland. Acknowledgements Music Title: Adagio in G minorArtist: Remo Giazotto attributed to Tomaso AlbinoniSource: https://soundcloud.com/dick-de-ridder/adagio-in-g-minor-albinoniLicensed by Dick de Ridder: CC-BY 3.0 Cover Art Title: Discussion at the conference dinnerArtist: Allen HigginsSource: Collage/various (podcast-MoranIntrona_01.pptx)License: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Hosts: Aman Madhwal and Anne-Marie Godfrey We are delighted to have Sarah Irwin to talk with us today. Among her many roles Sarah is founder and community builder for ITGC (the Irish Tech General Counsel community, a forum for In-House Lawyers in Ireland. To start, Sarah can you tell us a little about yourself and why you founded the ITGC? Can you take us through some of the terminology? Lawyer, Counsel, Legal Counsel, General Counsel… What are the basics, that we all need to know about the Legal side of business? At what points in the growth plan does a technology start-up need General Counsel? How can General Counsel become more end-user friendly? Let’s shift to the legal industry itself, how has it been impacted by technology in its own operations? Any questions from the audience? Well, we’ll wrap up there. Thank you for talking with us today and sharing your knowledge and expertise.  NOTES:https://www.itgc.ie https://www.linkedin.com/in/sarah-irwin-aa273064/ Acknowledgements Music Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art Title: Complex collageArtist: Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Hosts: Clare Mustapha and Laksh Sharma - We are delighted to have Laura Fay join us today. Laura studied Computer Science at Trinity College before setting out to the United States and kicking off her long career in the tech sector.·       To start, Laura, can you talk about your journey from technologist towards product leadership?·       The tech sector has always been ‘about the technology’, but is it ‘product’ or ‘service’? What is the right way to think about it? ·       Do new tech delivery and payment models change how we design and sell digital?·       Can you talk about the gap between engineers and salespeople? ·       Should we consider the product person a ‘representative from Sales’ to Development or are they Development’s ambassador to the rest of the company?·       What would you say to someone who wants to get into product management? What competencies do they need to learn and hone?·       Questions from the audience.Well, we’ll wrap up there.Thank you, Laura, for taking the time to talk with us and share your ideas and experience with us today.(thanks, wrap-up, summary). Notes:Laura Fay presenting on XAAS to Product Collective https://www.youtube.com/watch?v=0fcoWq5CgbILaura’s participation in a panel video “RSIA Researcher Hot Takes” https://www.youtube.com/watch?v=FRC_M2tz_o8AcknowledgementsMusic Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben PruntyCover Art Title: Complex collageArtist: Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Hosts: Joe and Adam We are delighted to have Suzanne Brennan with us today. Suzanne works as Innovation Lead at InsTech.ie.To start, Suzanne, can you tell us a little about yourself and about InsTech?Can you give us a sketch of the Insurance sector in Ireland (local market, global market, retail/commercial, insurance/reinsurance).Talk about challenges to the insurance industry from an innovation perspective? And how is the industry responding to disruptive technologies? You recently launched a report focusing on the future of insurance in Ireland. What was the motivation behind the project?  Can you talk us through the research design, the methodology? Why did you start with insights and interviews rather than the traditional survey and questionnaire? How are useful are surveys and questionnaires? What worked well and what would you change if you had to do it again? So, the report is aimed at capability building in the industry. How do you imagine a member organisation will act on the findings? How can Design Thinking be used to enact and enable organisational change and transformation? How important is diversity in the creative process?  Is that something you pay particular attention to? The role of leadership – the old model of leadership is defunct to some extent, in that for the process of innovation it is not necessarily assumed that the leader has all the ideas / answers.  However, is there a role for a leader within the team and, if so, what is it?Psychological safety is really important if the creative process is a team effort.  It requires the team to listen and withhold immediate judgement so that ideas are aired and properly considered.  How do you facilitate this process?Creativity and motivation are somewhat interlinked – the creative ability coupled with the desire and motivation to create something useful, beautiful, or different. How do you identify creative people and how do you support the creative process?Any questions from the audience? Well, we’ll wrap up there. Thank you for talking with us today and sharing your knowledge and expertise.  NOTES:InsTech.ie website: https://www.instech.ieInsurance Innovation Capability Report 2023 - https://www.instech.ie/insurance-innovation-capability-report-2023 Acknowledgements Music Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art Title: Complex collageArtist: Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

Mark Cooke from Bright Eye Games discusses the practicalities of being a board game publisher, the challenges of creating sustainable products, the importance of conventions for generating interest, licensing issues in the industry, and the role of game mechanics in creating atmosphere. He also shares insights on the financial aspects of publishing games and the marketing strategies used in the industry.

Annunziata Esposito Amideo in conversation with Allen Higgins Nunzia is an Assistant Professor in Management Information Systems at University College Dublin, she is a member of the UK OR Society and its special interest group WORAN, and the current secretary of the EURO WISDOM Forum.·       To start, Analytics educators come from all kinds of professions, how did you find yourself working in this field?·       Can you share some lessons learned on becoming an analytics educator? (Three tips for a lecturer starting out?) ·       Can you tell us a bit about your own research interests?·       I know you record a lot of your lectures for students. Do pre-recorded lecturers change the classroom experience?·       What for you is the essence of practical analytics? (a process of optimization… The issue is that analytics and Operational Research (optimization is part of OR) are not really the same: ·       Can you talk about the challenges surrounding the academic/industry interface? (pure mathematics, applied mathematics > practical mathematics).·       What technologies are a must-have in your toolbox? Your ‘go to’ tools for analysing data? ·       To close out the interview... Do you have a favourite science or data podcast or video channel, or geeky secret?·       Other questions…Well, we’ll wrap up there.Thank you for sharing your ideas with us today.A video version of this episode is published on the Business Analytics Educators Forum’s YouTube channel at: https://www.youtube.com/channel/UCrPQ1nwQVmvGUpKN0pey27gAcknowledgementsMusic Title: Guitar HouseArtist: josh pan (2020)Source:  https://www.youtube.com/watch?v=JL-LId8ZWBMLicense: License CC BY 3.0Cover Art Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.