Welcome to today’s interview: our hosts are Tobi Edward and Abhishek Mukherjee. 

Today we’re talking with Justin McCarthy, a current Senior Director, EMEA Digital Sales, Customer Acquisition and Customer Success in Microsoft Ireland, reflecting on his experience at Microsoft, the challenges and operational complexities of outsourcing and offshoring, partner relationships, while supporting global talent, workforce diversity and inclusion. 

·       You've been instrumental in setting up high-growth digital acquisition and sales organizations. Can you share insights into how Microsoft approaches outsourcing and offshoring in the context of expanding its customer base for Modern Workplace, Dynamics, and Azure products?

·       As the COO of Microsoft Dynamics Asia, you oversaw end-to-end operations across multiple regions. How did you navigate the complexities of outsourcing and offshoring while ensuring seamless operations and customer satisfaction?

·       In your role as the Global Programs & Projects Leader for Enterprise Consulting Services, how did you leverage outsourcing and offshoring to enhance service delivery and drive digital transformation initiatives for Microsoft's clients?

·       Leading the EMEA Dynamics Program, Launch & Channel Management, you likely dealt with various outsourcing partners or offshore teams. Can you discuss some key challenges you faced in managing these relationships and how you addressed them to ensure project success and innovation?

·       As the Executive Sponsor of the LGBTQI+ & Ally Community at Microsoft, diversity and inclusion are evidently important to you. How do you see these values intersecting with outsourcing and offshoring strategies, particularly concerning global talent acquisition and management?

·       Looking ahead, what do you see as the emerging trends or challenges in outsourcing and offshoring within the context of digital innovation, and how should organizations like Microsoft adapt to stay ahead in this evolving landscape? 

Extra Questions from the Floor: 

·       We believe that outsourcing comes with advantages but also downsides like lack of control. How have you managed or manoeuvred through this? 

·       If you could talk about the challenges that you may have had with virtual teams and actions that you may have taken to help improve those scenarios. 

·       How many different teams do you consider yourself to be a part of?

·       Can you talk about Ireland's role in MS Global

Thank you for finding the time to talk to us today. 

Notes, extra questions, and further reading:

Team: Abhishek Mukherjee, Tobi Edward, Calum McCarthy, Kejia Shi, Xin Jiang

Acknowledgements

Music 

Title: Voltaic Fluctuations

Artist: Ben Prunty

Source:  https://www.benpruntymusic.com/

License: Non-transferable license. Permission granted by Ben Prunty

Cover Art 

Title: Complex photo collage

Artist: Allen Higgins

Source: podcast-Justin.pptx

License: CC BY-NC-SA 4.0

Podcast License

Design Talk (dot IE) CC BY-NC-SA 4.0 

The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0

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