Monetization expert Wes Bush shares 5 best practices for boosting free-to-paid conversion rates including sequencing, reevaluating free models, and simplifying the upgrade process. Topics cover enhancing user experience, pricing psychology, customer retention strategies, and the importance of user feedback sessions.

Integrating onboarding coaching into your strategy can improve customer success and drive acquisitions, especially if your SaaS product is more complex or targets enterprise users. But where do you begin? In this episode, Wes is joined by Clate Mask, CEO and founder of Keap, to talk about the importance of understanding user needs and delivering tailored solutions through coaching sessions.  Doing so bridges the gaps in product understanding, knowledge, and skills.    Key Takeaways: [2:30] What SaaS companies benefit the most from onboarding coaches  [8:20] Why Keap started using coaching  [16:30] The economics of hiring onboarding coaches [19:45] Must-have skills for these coaches [26:00] Ways to tailor coaching to your SaaS product [33:30] Clate’s new book Conquering the Chaos About Clate Mask: Clate is the CEO and co-founder of Keap, the leading provider of business automation software for small businesses, and co-authored Conquer the Chaos: The Six Keys to Success for Entrepreneurs. Links: Clate Mask | LinkedIn Conquer the Chaos

In this episode of the ProductLed Podcast, Wes Bush and Laura Kluz focus on an acquisition growth process. They discuss a structured approach involving a 60-90 minute weekly meeting aimed at enhancing not only acquisition but also engagement and monetization aspects of a business. Wes emphasizes the importance of identifying bottlenecks in the business and collaboratively finding solutions as a team, rather than placing the burden on a single individual.  Highlights 02:30: Wes Bush explains the purpose and structure of the weekly growth meeting. 06:27: Discussion on identifying and prioritizing business bottlenecks. 09:19: Brainstorming session on generating solutions for acquisition challenges. 13:13: Tips on how to efficiently brainstorm and prioritize solutions. 16:55: Reviewing and refining solutions in subsequent meetings.

In this episode, Wes Bush and Laura Kluz emphasize the importance of structured meetings and discuss how a well-organized approach can significantly impact daily priorities and your overall business strategy. The discussion covers key aspects of conducting effective meetings, including setting clear agendas, identifying core issues, and brainstorming solutions to foster growth and alignment within a company.  Key moments in the conversation include: [0:35]: Introduction and the importance of effective meetings.  [2:31]: The significance of aligning meetings with the company's strategic goals. [4:50]: Highlighting the necessity of action items and strategic alignment in meetings. [7:44]: The concept of prioritizing meetings to double growth rates. [11:05]: Wes and Laura discuss the structure and key components of productive meetings 

This episode dives into the concept of value engines within product-led businesses. Wes Bush and Laura Kluz emphasize the significance of mapping out every aspect of a business, from the initial customer touchpoint to their journey toward becoming a successful customer. He argues that understanding and optimizing these value engines is crucial for organizations to create and capture value efficiently.  The discussion covers the importance of detailed mapping at a granular level, the role of value engines in experimentation and improving business processes, and the differences in value engines between product-led and sales-led companies. Additionally, Wes provides practical advice on how businesses can start building their value engines, stressing the involvement of core leadership teams and the use of collaborative tools for mapping out processes. Highlights: [01:26] Introduction to value engines and their importance  [04:54] Detailed breakdown of a value engine using Google Analytics as an example  [8:44] Discussion on the engagement and monetization aspects of value engines  [15:17] Insights on transitioning from sales-led to product-led approaches  [17: 20] The significance of having a core product and multiple value engines for different products  [20:12] Real-world application and benefits of mapping out value engines at Product Led [21:21] Final thoughts and advice on getting started with value engines

In this episode of the ProductLed Podcast, Wes Bush and co-host Laura Kluz dive into the world of company scorecards. They cover the essentials of what a healthy scorecard looks like and how to create your own. Wes gives his practical advice for setting up and maintaining a company scorecard and why he believes manual tracking is the way to go.  Here’s a template you can use to create your own company scorecard. Highlights [2:15] Explaining what a company scorecard is [2:50] The three core groups of metrics for scorecards [8:42] Discussion on go-to-market metrics [13:41] Challenges in tracking and the manual vs. automated approach [19:22] Pro tips for setting up a company scorecard [24:18] Emphasis on manual tracking for deeper insights [26:52] Final tips on the scorecard approach About the ProductLed System™️ Stop guessing how to execute a product-led strategy. Instead, follow a proven system that dials in your focus to 2x your self-serve revenue in 12 months by focusing on the nine components that make up a product-led business. 

The podcast explores the importance of identifying the right North Star Metric for product-led businesses, with examples of effective and ineffective metrics. It discusses the components of a successful North Star Metric and strategies for teams to contribute towards it. The hosts also highlight the difference between North Star metrics in sales-led and product-led businesses and the importance of aligning teams with the metric.

Learn about the six core metrics for tracking in a product-led business, the importance of a tracking plan, and the role of first-party data. Discover the significance of key usage indicators, founder involvement, and regular metric reviews. Keep the tracking process simple to improve products and make informed decisions.

The podcast discusses the concept of Product Qualified Leads (PQLs) and their importance in lead generation for SaaS companies. It explains the significance of tracking PQLs and identifies the four milestones that make up a PQL. The chapter also emphasizes the need for tracking product usage and success rates, analyzing user profiles, and being product led to generate PQLs. The hosts share examples and strategies to get more PQLs and encourage audience engagement.

The podcast discusses the importance of Product Qualified Leads (PQLs) for product-led businesses. It covers the challenges faced in identifying PQLs, the four components of a PQL, and the success story of a client using PQLs. The chapters explore the implementation of PQLs, analyzing user signups and improving onboarding, and the importance of becoming product-led and tracking user success.