Car Dealership Guy Podcast

Peter Duffy Jr., CEO of Dealer Image Pro, shares his fascinating transition from mortician to automotive photographer. He reveals how high-quality visuals can boost dealer profitability and enhance customer engagement. The conversation delves into effective merchandising strategies, the crucial role of innovative technology, and the shift toward integrating virtual reality in car sales. Duffy emphasizes the importance of a strong online presence and timely content to meet evolving consumer expectations in the competitive dealership landscape.

Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more.This episode of the Car Dealership Guy Podcast is brought to you by:Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Learn more @ https://impel.ai/Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:02:56) - Liza’s background and career(00:13:03) - How have you changed operating principles?(00:16:31) - Offering equity to GMs(00:21:00) - What is your ESOP comprised of?(00:22:49) - What has your growth trajectory looked like?(00:28:22) - What mistakes have you made along the way?(00:33:20) - What are the core competencies at your stores?(00:35:32) - centralized vs. decentralized(00:39:29) - How are you future-proofing your business?(00:49:24) - Is the OEM the friend of the dealer?(00:52:53) - What is top of mind for you these days?(00:59:17) - How do you stay educated in the industry?(01:06:10) - What’s your outlook for the industry?(01:12:44) - Closing thoughtsCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more.This episode of the Car Dealership Guy Podcast is brought to you by:Ikon Technologies – Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting https://hubs.la/Q02WVYbV0 Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/WarrCloud - Make every warranty claim automatic by transforming how claims are processed to make everything easier and get paid faster. Learn more @ https://warrcloud.com/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:32) - Jim’s background and career(00:04:46) - The state of the dealership(00:12:16) - What’s driving the rise in warranty work?(0:17:38) - Are we moving into a world where the entry-level vehicle disappears?(00:20:44) - How are dealers generating recall work?(00:24:07) - Where are opportunities to implement new technologies for dealerships?(00:26:31) - Warrcloud’s recent capital raise & product roadmapCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more.This episode of the Car Dealership Guy Podcast is brought to you by:CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platformImpel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Learn more @ https://impel.ai/Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:48) - Jack’s background and career(00:14:30) - Where did you find your niche in the business?(00:17:58) - What do you mean you try to “see around corners?”(00:22:37) - What do you see for the industry's future?(00:24:50) - Is transparency the end game?(00:26:51) - What are some non-conventional opinions you have about dealerships?(00:34:36) - Implementing efficiency(00:38:08) - Empowering the individual vs. standardization(00:39:37) - What strategies do you use to operate your stores?(00:52:00) - How do you think about bonuses?(00:56:13) - Onboarding and integrationCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dealerships.This episode of the Car Dealership Guy Podcast is brought to you by:Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/3C7x1pRDraiver - ​​Draiver is your go-to solution for seamless, efficient vehicle transport—moving vehicles up to four times faster than traditional options. From valet services to service pick-up and delivery, Draiver’s 20,000 contract drivers are ready to assist with your dealership’s unique needs. Learn more @ https://bit.ly/Draiver-SolutionsOPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes - all with lower fees. New dealers receive a $350 buy fee credit. Learn more at https://carguymedia.com/3YpkYvzInterested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:02:31) - Jeff’s background and career(00:06:13) - How did you get Open Points in your market?(00:11:48) - How have your margins trended since implementing a new customer-focused culture?(00:14:54) - How are you solving for the technician shortage?(00:19:23) - How do you implement this customer-focused culture with value brands?(00:22:37) - What’s it like having a dealership in Alaska?(00:22:52) - What department interests you the most?(00:29:13) - What brands are you excited about right now?(00:32:41) - What’s your used car strategy?(00:41:22) - Pursuing a mindset of continuous learning(00:44:24) - What advantage do dealers have over Tesla or DTC?Check out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.com

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking for things to fix after the sale and much more.This episode of the Car Dealership Guy Podcast is brought to you by:CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platformUpstart - Upstart connects millions of consumers to 100+ banks and credit unions that leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Learn more @ https://www.upstart.com/Capital One - Nearly half of car buyers are willing to pay more for a car if they think it is a dealership they could trust. This is just one key takeaway from the 2024 Capital One Car Buying Outlook. Check out the full outlook from Capital One here: https://www.capitalone.com/about/car-buying-outlook/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:37) - Chris’ background and career(00:05:22) - Why are you investing so much in enabling the physical experience for automotive?(00:08:31) - What is your digital strategy at the dealership?(00:11:21) - Creating in-store experiences(00:15:32) - Building transparent relationships with customers(00:17:21) - Chris’ sales process(00:22:43) - Weaving trust into the digital experience(00:29:21) - What tools will have the most impact on the car buying experience?(00:32:53) - Capital One’s various products(00:40:53) - Future innovations for the industry(00:44:02) - Closing thoughtsCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. car market—and much more.This episode is brought to you by:Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting https://www.cdgrecruiting.com/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:46) - Jonathan’s background and career(00:03:24) - What’s happened in the market in the last 18 months?(00:07:32) - What would be the best way for dealers to optimize in this environment?(00:13:22) - Where are prices headed?(00:18:01) - How many new cars are on track to be sold?(00:25:33) - Where is dealership profitability trending?(00:32:16) - How are auto loans affecting things?(00:37:21) - Are used EVs or new EV leases still the best deal on the market?(00:39:28) - Thoughts on Stellantis(00:44:54) - Will the election have any impact on the industry?(00:48:40) - What would you ask Elon if you could?Check out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and much more. This episode of the Car Dealership Guy Podcast is brought to you by:OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eLj4wbDraiver - Draiver is revolutionizing vehicle relocation with AI driven precision technology and professional insured drivers in your area. Learn more @ https://www.draiver.com/Interested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:02:28) - Fede’s background and career(00:12:07) - What are the top pain points you’re solving for dealers today?(00:19:05) - Where are you seeing the most demand?(00:21:08) - Why are dealers using the Draiver model?(00:24:13) - What trends are you seeing in the market?(00:35:13) - What is your outlook for dealership logistics?Check out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more.This episode of the Car Dealership Guy Podcast is brought to you by:Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eHlH1YUpstart - Upstart connects millions of consumers to 100+ banks and credit unions who leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Learn more @ https://www.upstart.com/BizzyCar — built by dealers, is an AI-powered Recall Management and Mobile Service Platform that increases appointments, boosts revenue, and helps bring back lost customers. CDG listeners get a special offer at https://info.bizzycar.com/cdgInterested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:34) - Raising $15 million(00:05:05) - The Bizzy Car recall report(00:10:10) - Do dealers have the capacity to do this extra recall work today?(00:14:49) - The state of Chrysler(00:17:02) - How much are dealers making on recalls?(00:19:13) - Are recall customers only transactional?(00:24:49) - What objections do you see from dealers?(00:30:35) - How will mobile service affect dealerships?(00:35:29) - Where is the talent pool for mobile servicing?(00:39:46) - Mobile service customer experience(00:42:46) - What are the company’s long-term goals?Check out the Q3 Recall Report here - https://info.bizzycar.com/q3-24-recall-reportCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Kyle Coleman, Owner of Coleman Automotive where we discuss: How he went from selling Pokemon cards to Fords, the $50M voicemail that changed his life, His first 6 months as a franchise dealership owner and much more.This episode of the Car Dealership Guy Podcast is brought to you by:DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Visit https://www.dlr50.com/ to learn more.Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Learn more @ https://impel.ai/CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting cdgrecruiting.comInterested in advertising with Car Dealership Guy? Drop us a line hereInterested in being considered as a guest on the podcast? Add your name hereTopics:(00:00:00) - Intro(00:01:15) - Kyle’s background and career(00:13:01) - Learnings from the CDG Podcast(00:17:30) - Financing acquisitions(00:19:58) - Valuing dealerships(00:23:49) - Getting approved by franchises(00:31:22) - Dealership profits(00:33:56) - Doing things differently at the dealerships(00:38:26) - Acquiring Toyota stores(00:39:05) - Structuring dealership teams(00:42:37) - Systems and processes(00:44:48) - Plans for future financing and acquisitions(00:45:31) - Kyle on starting his own private equity group(00:58:15) - Advice for listenersCheck out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ https://www.twitter.com/GuyDealershipInstagram ➤ https://www.instagram.com/cardealershipguy/TikTok ➤ https://www.tiktok.com/@guydealershipLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/Threads ➤ https://www.threads.net/@cardealershipguyFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.