Transform NOW

On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best. . Here’s what we talked with Patrick about: * Why healthcare is ripe for automation * The opportunity to reduce healthcare spending by $500B * How the automation potential compares across the various healthcare sectors – providers, payers, life sciences * The pace of emerging technology adoption of in healthcare * Healthcare automation success stories * Opportunities in healthcare created by the merger of SS&C and Blue Prism . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Going Mainstream with Managed Services . As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consulting firm has successfully stoked the fire of intelligent automation for many years. . Here’s what we talked with Karri about: * The origin of Digital Workforce and where it is headed * Thoughts on the current era of automation * Partnering with AI companies in the intelligent automation era * How automation in the Nordics and EMEA compares to other global regions * Why most companies are not scaling intelligent automation * The trend toward managed services arrangements in the intelligent automation space * The importance of the Robotic Operating Model (ROM) to Digital Workforce . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Keeping Our Eyes on the Road Ahead . In this episode, host Michael Marchuk talks with "AI Nerd" Thomas Helfrich about Applied AI and the true purpose of intelligent automation. Thomas offers his perspective, with a unique personality, to help us keep focused on the "why" of automation while injecting plenty of humor along the way. . Here’s what we talked with Thomas about: * Why Applied AI is finally hitting its stride now * How organizations must prepare their culture for change * What role leadership plays in the successful adoption of intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! . For more information on Thomas Helfrich, check out https://www.instantlyrelevant.com

On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth. . Here’s what we talked with Peter about: * The challenges around dealing with both the government and healthcare sectors at the same time * The origins of Accerta’s intelligent automation journey * An example of a core process automated by Accerta * The importance of a good partner to shaping Accerta’s automation journey * Measuring automation benefits * How intelligent automation impacted Accerta’s workforce morale and culture * The ratio of digital to human workers at Accerta * Thoughts on the future of healthcare in the public sector . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations. . Here’s what we talked with Rohit and Leon about: * The pervasiveness of automation across industries and regions * The top reasons companies are pursuing automation * The top technologies companies are leveraging besides RPA * The most common benefits companies from automation and the biggest challenge * The importance of making automation a strategic priority * How zero-based design drives automation success * Common characteristics of automation leaders * Citizen development and reskilling the workforce * The most common governance model * Key takeaways from the survey findings  . Link to the McKinsey automation survey results discussed in this podcast: https://www.mckinsey.com/business-functions/operations/our-insights/your-questions-about-automation-answered . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! .

On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs. . Here’s what we talked with Fabiano about: * What citizen development is and why it is such a hot topic * How citizen development can help develop a culture of automation * Where citizen development can go awry * Best practices for cultivating citizen development * Qualities to look for in citizen developer candidates * The impact citizen development will have on intelligent automation adoption  . Join Blue Prism on LinkedIn Liveto discuss citizen development on September 20th, 2022! . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence . In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future. . Here’s what we talked with Elle, David and Daniel about: * How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success * Why a "hub and spoke" model worked best for their business * How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives. . Here’s what we talked with Michael, Brad, Thomas and Drew about: * How the Blue Prism partner ecosystem relates to environmental sustainability * How intelligent automation in the supply chain area can make a huge difference in the sustainability realm * Why governance is so critical in environmental sustainability * The outlook for ESG and intelligent automation initiatives intersecting across all industries.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. . Here’s what we talked with Michael, Brad, Thomas and Drew about: * What prompted a white paper on the intersection of intelligent automation and environmental sustainability * Recent research conducted by Bain on how companies are doing against their sustainability objectives * How the key value drivers of intelligent automation have both a commercial benefit and an environmental benefit * How intelligent automation is relevant to green energy. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. . Here’s what we talked with Tom and Steve about: * How companies (in general) are doing in their effort to scale their AI capabilities * Learnings from the 29 real-life worker-AI collaboration case studies featured in the book co-authored by Tom and Steve, Working with AI: Real Stories of Human-Machine Collaboration, * The reality around technology replacing human labor en masse in the near future * The pace and scope of organizational changes being driven by AI * “Augmentation” versus “Automation” * How AI is driving workforce re-skilling/up-skilling * The importance of employment and labor market issues when considering the impact of AI Link to article about the soon-to-be-released book discussed in this podcast: https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/ To ensure that you never miss an episode of Transform NOW, be sure to subscribe!