182. ROM Excellence at Discover Financial Services

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence

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In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future.

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Here’s what we talked with Elle, David and Daniel about:

* How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success

* Why a "hub and spoke" model worked best for their business

* How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations

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