188. The Evolving World of Intelligent Automation Services

Going Mainstream with Managed Services

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As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consulting firm has successfully stoked the fire of intelligent automation for many years.

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Here’s what we talked with Karri about:

* The origin of Digital Workforce and where it is headed

* Thoughts on the current era of automation

* Partnering with AI companies in the intelligent automation era

* How automation in the Nordics and EMEA compares to other global regions

* Why most companies are not scaling intelligent automation

* The trend toward managed services arrangements in the intelligent automation space

* The importance of the Robotic Operating Model (ROM) to Digital Workforce

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