
Hospitality Podcast: LowKey by Oaky
Are you a hotelier, hotel revenue manager or hospitality professional looking to enhance your industry knowledge and expertise? Our hospitality podcast series, LowKey by Oaky, is a perfect place to learn and get inspired by great minds from the hotel industry.
Our easy-going sessions will help you stay on top of the latest trends, discover solutions to common challenges and get insight into effective hotel management.
This podcast series is brought to you by Oaky, a hyper-personalised hotel upsell software trusted by over 3,000 customers worldwide: http://oaky.com/
Latest episodes

Sep 28, 2023 • 26min
Harnessing the power of tech transformation | LowKey Hospitality Podcast (ft. Modern Solutions) #9
Welcome to episode #9 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
As your guests grow more tech-savvy, embracing technology is a must to thrive in the hotel industry. To assist you on your path to adopting these new technologies, we've invited a true expert in the field. Tune in to the new episode of LowKey by Oaky with Modi Chami, principal consultant at Modern Solutions (previously employed as Senior Director of Digital and Marketing Technology at Four Seasons Hotels & Resorts) and discover:
The vital systems essential for seamless hotel operations
How to ensure data harmony for smarter decisions
How to craft a persuasive case for tech investments, no matter your hotel's size.
The benefits of automation in enhancing staff retention and personalising guest experiences.

Aug 24, 2023 • 27min
The Journey of an Enterpreneur | LowKey Hospitality Podcast (ft. Mews) #8
Welcome, to episode #8 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
Don't miss out on an incredible episode featuring Matthijs Welle, Co-founder and CEO at Mews, and Erik Tengen, Co-founder and CEO at Oaky. Hear their personal experiences and insights as successful entrepreneurs.
We touched upon the following:
Hardships of entrepreneurship
How have you learned to deal with the rollercoaster that is entrepreneurship?
What products have you developed that sit there and have never been used?
Gut feeling: learning to trust your gut & story of how we got screwed.
Learnings from failures and successes.
The importance of being transparent.
What would you say to Matthijs 9 years ago to set him up for success in being a hotel tech entrepreneur?

Jul 20, 2023 • 27min
The Power of Hotel Branding | LowKey Hospitality Podcast (ft. Duetto) #7
Welcome to episode #7 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
This new episode showcases two strong leaders in the marketing field discussing branding: Hannah Luffman, Senior Director of Global Marketing & Non-Exec Director at Duetto, and Marieke Wisse, Head of Marketing at Oaky. A valuable contribution to the content is given by Dado Ljumanovic, Seid, Group Director, Digital Media & CRM at Sircle Collection, who weinterviewed beforehand to give you a hotel marketing perspective.
We touched upon the following:
What differentiates a strong brand from a weak one
The impact and benefits of having a solid brand
How to execute rebranding
Acquisition costs of your branding strategy
Are there any quick wins to strengthen a hotel’s brand?
First-hand recommendations to develop and improve your brand.

Jun 27, 2023 • 28min
Thriving in the Hotel Tech-Driven Landscape | LowKey Hospitality Podcast (ft. IDeaS) #6
Do you want to push the boundaries of hotel revenue strategies? Discover how to do so through hotel innovation and technology.
In this episode, join our special guest from IDeaS, the Senior Director of Emerging Solutions Paul Van Meerendonk and Oaky’s Head of Sales, Rupert Gutteridge, as they explore change management, innovation, and technology in the hospitality industry.
✅ Discover how hospitality companies adapt to evolving technology and pricing strategies.
✅ Gain insight into organisational structure, the importance of education, and strategic decision-making.
✅ Learn about innovative approaches to revenue management and overcoming challenges in commercial pricing.
✅ Explore the dynamic relationship between technology and human interactions, and how it shapes society.

May 24, 2023 • 27min
Hotel Ancillary Revenue | LowKey Hospitality Podcast (ft. Iberostar) #5
Welcome to episode #5 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
This episode features a special guest Pere Estela, the Global Ancillary Director from Iberostar and Oaky’s CEO & Co-founder Erik Tengen.
We will discuss:
What is hotel ancillary revenue, and what does a Global Ancillary Director do?
Why should every hotel have a strategy around ancillary revenue?
Where to start when devising an ancillary revenue strategy — from the guest or hotel needs?
What are key ancillary revenue streams for Iberostar, and how do they optimise them?
How will ancillary revenue streams change over time?

Apr 25, 2023 • 26min
The Future of Dynamic Pricing | LowKey Hospitality Podcast (ft. IDeaS) #4
Welcome to episode #4 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
This episode’s guests is IDeaS’ Chief Evangelist Klaus Kohlmayr; hosted by Oaky’s Erik Tengen.
We will discuss:
What is dynamic pricing all about?
At what time can you drive the highest conversion?
How do you apply dynamic pricing in different countries?
What does the future hold for dynamic pricing?

Mar 28, 2023 • 30min
How Sustainability can Benefit Hotels | LowKey Hospitality Podcast (ft. BEONx & Sea Going Green) #3
Welcome to episode #3 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.
This episode’s guests are Juan Ruano, VP for Sustainable Profit Solutions at BEONx, and Aleksandra (Ally) Dragozet, CEO & Founder of Sea Going Green; hosted by Oaky’s Allison Chambers.
We will discuss:
Sustainable profitability in the hospitality industry
The long-term impact of sustainable practices on your hotel
How hotels can benefit and save up through sustainability.

Feb 27, 2023 • 26min
How to Create an Upselling Culture | LowKey Hospitality Podcast (ft. Heyward Group) #2
Welcome to episode #2 of LowKey by Oaky, our easygoing sessions for hotel professionals where we chat about the industry trends, issues and solutions.
Join our upselling guru Penn Chain together with Erik Tengen and Rupert Gutteridge, to discover all the tips and tricks of a successful upsell culture.
Register for the episode if you want to learn more about:
What is an upselling culture and why is it important?
Tips for a successful upselling strategy
How an upselling culture permeates all aspects of a hotel
Upselling culture examples and anecdotes

Jan 19, 2023 • 25min
How Upselling Improves Hotel Teams Collaboration | LowKey Hospitality Podcast (ft. Pulitzer) #1
Welcome to episode #1 of LowKey by Oaky, our easygoing sessions for hotel professionals where we chat about the industry, trends, issues and solutions.
Join our guests, Lieselotte Batenburg, Lisa Hoogewoning, and Sven de Boer, representing different departments of Pulitzer Amsterdam, and our fantastic host Clement Denarie as they discuss how upselling helps bring different hotel teams together.
To learn more, watch this episode about:
What helps Lieselotte, Lisa, and Sven in developing a successful upselling strategy.
How the teams at Pulitzer Amsterdam brainstorm together to come up with new creative deals like the one that got recognised by the Oaky Awards 2022.
How Sven guides Pulitzer's visitors in discovering what "Pulitzer Perfect" implies and what it means to live like a local in Amsterdam.
How they determine if the deal will be a success.