Hospitality Podcast: LowKey by Oaky

Ever wondered how you can decode the guest journey at its best? We have the answers! Join our host Cristina, Head of Marketing, and guest Nada, Key Account Manager at Oaky, for a new, exciting episode of LowKey by Oaky as they dive into the evolving customer journey in hospitality. Learn more about: - How guest expectations have changed over the years and how hotels can adapt to meet these new demands. - Ways to create excitement for guests right from the start of their journey with a hotel. - How account managers can go beyond technical support to significantly enhance the guest experience. - The role of technology in enhancing the guest experience and how to balance tech use with personalised service.

Welcome to episode #18 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Get ready to dive into: How collaboration drives innovation, enhances guest experiences, and builds brand credibility. Identifying current industry challenges and potential areas for collaboration Successful collaborations in the industry and outside, like Pestana Hotels and Cristiano Ronaldo, or Michael Jordan and Nike.  Practical tips on building and maintaining strong partnerships, as well as the key elements for successful collaboration. Exploring the benefits of inclusive collaborations and the risks of exclusivity.

Welcome to episode #17 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Looking to maximise your hotel room types and cater to a diverse range of guest preferences?  Join us on the latest episode of the LowKey Hospitality Podcast, featuring Gail Peters, Head of Revenue at the Q Hotels Collection, and Allison Chambers, Sales Manager at Oaky, as we delve into strategies for optimising room types to elevate guest experiences and drive profitability. In this episode, we explore: The importance of customisation and personalisation in tailoring room types to varying guest needs. Strategies for hotels to efficiently leverage their room offerings to accommodate various budget ranges and guest preferences. Understanding the key processes involved in optimising room types within a hotel. Maximising revenue through effective pricing strategies for diverse room types while maintaining optimal occupancy rates. Leveraging technology and online platforms to enrich the guest booking journey and boost revenue streams.

Join Michiel Bogaert, Revenue and Distribution Manager at Pillows Hotels, and Clement Denarie, Chief Revenue Officer at Oaky, on 30 April at 11:30 AM CET to discover how a strong upselling culture inspires the Pillows Hotels team and how you can effectively implement it at your hotel. Gain valuable insights into: Fundamentals for building a thriving upselling culture at your hotel Strategies Pillows Hotels used from the outset to establish a robust upselling culture and overcome implementation challenges  The hotel's strategies and best practices for seamlessly integrating upselling into hotel operations, enhancing guest experiences, and increasing revenue Innovative methods for motivating teams by using automation at the front desk to elevate team satisfaction and performance.

Why is overbooking an essential revenue management strategy at hotels? And how to manage it effectively? Discover how Accor approaches it in our upcoming LowKey by Oaky podcast episode featuring Clément Deplanche, Director of Revenue Strategy at Accor. In this episode, we'll explore: ✅ The impact of overbooking on revenue ✅ Handling overbookings while keeping guest satisfaction at the forefront ✅ Developing a strategic approach to overbooking ✅ Leveraging technology to mitigate potential negative impacts ...and much more!

Welcome to episode #14 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Tune in to discover the 2024 trends shaping the hotel tech industry. Together with Ashley Williams, General Manager at Mitel, we will delve into all the insights to prepare you for the year ahead:  The power of AI: how advanced technology can help with operational efficiencies and guest experience personalisation  How to strike the right balance between AI and human touch Data-driven decisions: how to harness the power of data for your hotel's success Sustainability is key: eco-friendly initiatives are no longer an option but an expectation Smart rooms for smarter experiences

In this episode, we unravel the intricate web of hotel technology and delve into the complexities that shape the hospitality landscape with Ira Vouk, Industry consultant and Author (Hospitality 2.0 Consulting), and Erik Tengen, CEO and co-founder at Oaky. The hotel tech ecosystem: decoding the intricacies via Ira Vouk's visual diagram.  Is the Property Management System (PMS) still at the heart of it all? The genesis of benchmarking on RevPAR and its meaning. A 30-year horizon for the hotel tech landscape. The evolution towards marketplaces and the pivotal role they play in the future of hotel technology.

Welcome to episode #12 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. In this episode, we uncover the secrets to attracting and retaining top talent in the hospitality industry with Thomas Finn, Managing Director at the Staffing and Recruiting company Edwards & Finn Ltd. How talents’ priorities have evolved over the years  What talents look for in a job and the vital role of flexibility What influences employee loyalty The  importance of non-monetary benefits in keeping talent engaged and motivated

Welcome to episode #11 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. In this episode, we're diving into how Millennials and Gen Z are shaping the hospitality world. Renata Komarzinska, General Manager at Nhow Amsterdam RAI, and Fabrizia Sant’Elia, PR & Event Manager at Oaky, are your hosts for this journey. We'll cover: Why NH decided to create a new brand like Nhow to keep up with the latest trends. How technology is changing the experiences of Millennials and Gen Z in hotels. Simple strategies hotels can use to meet the changing needs of these generations. How to navigate challenges on the way to adapting to generational shifts.

Welcome to episode #10 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Today, you’ll hear a captivating conversation with Lucas Schopman, Managing Director at the Ambassade Hotel, and Erik Tengen, CEO and Co-founder at Oaky, as we explore the evolution of hospitality and technology. Discover how the team at Ambassade Hotel has adapted to industry tech shifts and embraced technology, transitioning from paper bookings to cutting-edge tools like Mews and Oaky. We’ll dive into:  How the meaning of hospitality has changed over time. The role of technology in enhancing the guest experience. How the team at Ambassade Hotel transitioned from manual processes to modern solutions like Mews and Oaky. Insights into how they handle change management during tech transitions. Discovering the positive results and improvements in guest experiences from implementing new technologies.