Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com   In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡   Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈   In this episode, here's what you can expect to learn:  How AI-driven tools like Buck are making dispatching smarter and more efficient. Ways to automate operations without losing the human touch in customer service. Strategies to introduce new technology in your business without overwhelming your team. How combining AI with human expertise can boost productivity and customer satisfaction. Practical tips for scaling your service business while keeping costs under control. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn:  Mark Paup Golden Rule Plumbing, Heating, Cooling & Electrical  Email: mpaup@goldenrulephc.com   Website: Golden Rule Plumbing This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla  Lace.ai Autobot.ai Avoca.ai   Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk  

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tyson Chen, Co-Founder of Avoca AI, to discuss how technology is transforming the service industry. 📞💡 Tyson dives into the innovative tools Avoca offers, helping businesses improve booking rates, streamline operations, and deliver exceptional customer service. From automating everyday tasks to reducing call center overhead, this conversation is packed with actionable strategies to enhance efficiency and drive growth in your business. 🚀📈 In this episode, here's what you can expect to learn: - How modern tools like Avoca are helping businesses increase booking rates and improve efficiency. - The benefits of automating call handling and customer interactions to save time and resources. - Strategies for introducing new technologies into your business while maintaining a personal touch. - Insights into combining technology and human expertise to deliver better results. - How service companies are scaling and cutting costs while enhancing customer satisfaction. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn:  Tyson Chen Avoca  Email: tyson@avoca.ai Website: Avoca This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla  Lace.ai Autobot.ai Avoca.ai   Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk  

Boris Valkov, CEO of Lace, shares insights on using AI to optimize call center performance, uncover lost revenue, and boost efficiency. Dave Schmidt, Director of Operations at Frederick Air, details his success in transforming booking rates from 75% to 98% using AI tools. They discuss creating a data-driven culture, improving customer service with actionable insights, and the balance between technology and human elements in operations. Their conversation provides valuable strategies for service businesses looking to innovate and thrive.

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Billy Stevens, founder of Sera Systems and a pioneer in revolutionizing the service industry. 🚀💡 Drawing on his decades of experience in HVAC and plumbing, Billy unpacks how to optimize business operations, transition to membership models, and leverage hyperlocal branding to drive growth. From the power of AI-driven efficiency to strategies for retaining customers, this conversation is packed with practical insights to help service professionals thrive in today’s competitive landscape. 🔧📈 In this episode, here's what you can expect to learn:  How to transition from selling products to building long-term customer relationships. The key differences between traditional maintenance plans and membership models—and why the latter is a game changer. Practical strategies to boost booking efficiency and improve first-call resolution rates. How hyperlocal branding and community events can transform your customer acquisition strategy. A sneak peek into how AI-driven tools, like Sera, are shaping the future of the service industry. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn:  Billy Stevens Sera Systems Website: Sera Systems This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla  Lace.ai Autobot.ai Avoca.ai   Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk  

Join Kevin LeSage, CEO of SearchLight and analytics guru, alongside Jonathan Torrey, the firm’s Marketing Director focused on data-driven success. They tackle how to turn unsold estimates into gold and the critical shift from traditional marketing metrics to real revenue impacts. The duo unveils the power of granular data in optimizing neighborhood marketing strategies, emphasizing the importance of tracking technician performance. With their humor and insights, they provide actionable strategies to enhance lead conversion and streamline operations in the service industry.

In this engaging discussion, Ruth King, a financial expert and author, reveals essential strategies for contractors to enhance profitability. She highlights the importance of accurately calculating billable hours and managing overhead costs. Ruth also warns against common financial pitfalls that can drain resources. Her insights on inventory management’s role in boosting business valuation are invaluable. With practical tips and a focus on sustainable maintenance programs, this talk is a treasure trove for anyone looking to master the financial side of contracting.

Tommy Mello, founder of A1 Garage Door Service, shares his journey building a multimillion-dollar business. He emphasizes the importance of vendor relationships, collaboration over competition, and the benefits of coaching competitors. The discussion touches on personal health as a leadership tool and how technology can streamline operations. Tommy also highlights the significance of giving back to the community, illustrating how collective success can elevate the entire industry, all while sharing insightful anecdotes from his own path.

In this discussion, Boris Valkov, co-founder and CEO of Lace, shares his journey from Bulgaria to being a key player in AI, especially his role with Meta’s PyTorch team. He details how AI is set to revolutionize service-based businesses, particularly in optimizing call centers. Boris explains practical approaches to boost booking rates without extra marketing and emphasizes the need for simplicity in tech solutions. He envisions a future where AI significantly enhances customer interactions and streamlines operational efficiency.

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼   In this episode, here's what you can expect to learn:  How to design customer experiences that build loyalty and stand out from competitors. The difference between customer service and creating memorable customer experiences. Actionable tips from Disney’s “plus one” strategy to enhance service delivery. How leadership influences culture and drives team performance. Best practices for hiring employees who align with your company values.   If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn:  John Formica Website: John Formica - The Ex Disney Guy This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla  Lace.ai Autobot.ai Avoca.ai   Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk  

Rocky Ozaki, founder of Now of Work and a digital transformation expert, shares his insights on AI integration in service-based businesses. He emphasizes the necessity of adopting AI to stay competitive and streamline operations. The conversation covers practical strategies for balancing automation with personal interaction, enhancing customer trust. Rocky also discusses the importance of data quality for effective AI implementation and highlights future trends in AI that promise smarter decision-making and improved efficiency.