Service Design Show

Service Design Show host, Marc Fonteijn, celebrates the 200th episode by answering audience questions. Topics include Journey Management trends, the future of service design, monetization strategies for the show, and maintaining sanity while working solo. The episode offers insights into the niche field of service design, personal reflections on growth, and engaging with listeners.

Design director Yvonne Tran from the New York Times discusses the crisis in design and its future. Is it a backlash against 'design thinking'? How can professionals provide unique value? She outlines three key areas for design's future. A thought-provoking conversation on staying relevant in an evolving landscape.

Service design professional, Cameron Tonkinwise, discusses how to preserve the human element in service delivery, highlighting the pitfalls of mindlessly cutting costs with automation. The conversation explores making a case for human-driven services and taking a proactive approach to challenge short-term optimization trends in tech-driven environments.

Discover how to predict the future and make smarter decisions today with expert Ali Draudt. Explore worldviews, challenge biases, and learn practical tools for imagining abstract futures. Unleash your hidden superpower as a designer and create a better tomorrow!

Exploring the challenges of quantifying the impact of design on business outcomes and the importance of measurement frameworks. Discussing the evolution of design thinking, balancing design and product leadership roles, and the integral relationship between interconnected elements in service design. Emphasizing the need for collaboration, systemic thinking, and community support in amplifying the influence of design in organizations.

Frances Yllana, expert in service design, shares practical ways to align our work with our purpose. They emphasize the importance of finding fulfillment in helping others and reflect on the evolution of fulfillment in work. Also discussed are the expansion of knowledge through connections with peers and experts, the implementation of design operations, and the significance of course corrections in pursuing one's purpose.

George Aye, a professional dedicated to making services better, discusses the need for design to take responsibility and hold each other accountable. He emphasizes the importance of thoroughly scrutinizing every challenge and demanding higher ethical standards. George also shares how his team holds him accountable and the importance of the gut-check tool. Topics include raising ethical standards, radical philanthropy, challenges faced by people of color, creating an environment for feedback, and connecting agitators in the design industry.

Alan Moore, service design expert, discusses the transformative power of beauty in business, the importance of a reset to create a regenerative future, and the value of incorporating design education into schools. He provides practical tips for embracing beauty and invites further conversations on the topic.

This podcast discusses the evolution of the Circle community for service designers, including new discussion formats and experiments. They explore systemic design in healthcare and the challenges of scaling service design internally. The applicability of ideas and the future design of the community are also discussed, along with the education of service designers and the invitation for new members to join.

Brad Alphonso, a service design professional, shares insights on how to get service design in the driver's seat. They discuss eliminating handover moments, expanding the definition of design, and overcoming imposter syndrome. Brad also emphasizes the importance of valuing customer experience and the role of trust and credibility in service design.