Service Design Show
RAG makes Service Design easier, faster, and more fun / Kirk Marple / Ep. #209
Aug 29, 2024
Kirk Marple, founder of GraphLit and a service design expert, dives into the game-changing potential of Retrieval-Augmented-Generation (RAG) technology. He explains how RAG can revolutionize service design by seamlessly integrating your project's history into decision-making. The discussion touches on data privacy, community learning, and the challenges of managing unstructured data. Kirk emphasizes the importance of metadata in enhancing AI workflows and invites professionals to embrace AI, making their processes easier, faster, and more enjoyable.
01:05:36
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Quick takeaways
- Retrieval-Augmented-Generation (RAG) merges the capabilities of AI with your unique data, providing tailored insights from a project's entire history.
- RAG transforms unstructured data into meaningful dialogues, allowing for a more intuitive information retrieval experience compared to traditional keyword-based searches.
Deep dives
The Transformative Power of AI in Service Design
AI has emerged as a pivotal tool for service design professionals, with potential applications that transcend traditional methods. By utilizing technologies like Retrieval Augmented Generation (RAG), professionals can convert fragmented qualitative research and notes into coherent insights. This allows teams to engage with their data more dynamically, enabling them to ask specific questions and receive targeted responses rather than relying on keyword searches alone. Such capabilities signify a shift toward a more interactive relationship with information, making knowledge not only accessible but also actionable.
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