Service Design Show How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210
Sep 12, 2024
Join Meredith Black, a seasoned design professional who has shaped DesignOps teams at The New York Times and Pinterest. She reveals how DesignOps can ease the burdens of service design pros, allowing them to focus on creativity. Meredith discusses the impact of remote work on DesignOps strategies and shares her insights on building trust within organizations. She emphasizes community support and personalized strategies over one-size-fits-all solutions, aiming for a future where designers can thrive without operational constraints.
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DesignOps' Economic Rollercoaster
- DesignOps faced major shifts post-COVID with rapid hiring, followed by downturn and layoffs due to economic changes.
- DesignOps roles are recovering as companies recognize its ongoing importance despite market fluctuations.
Set Realistic DesignOps Expectations
- DesignOps is a tough, thankless role often misunderstood and overloaded with expectations.
- Leaders must set clear, realistic expectations and support skill development for DesignOps hires.
Communicate Role Nuances Early
- Be vocal in resetting expectations with design leaders about DesignOps capabilities and roles.
- Recognize DesignOps roles are nuanced and must fit company needs rather than being a one-size-fits-all.