Service Design Show

Peter Compo, author of *The Emergent Approach to Strategy*, offers insights from his unique blend of chemical engineering and music composition. He discusses how traditional strategies can falter in today’s unpredictable environment, advocating for a flexible, emergent approach. Compo emphasizes the value of research, the interplay of creativity and structured frameworks, and the importance of building trust within organizations. He introduces concepts like the aspiration strategy triad to align actions with goals, all while encouraging a culture of continuous learning and adaptability.

Sylvie Abookire, part of the curation team for the Advancing Service Design 2024 conference, shares her insights on enhancing service design practices. She discusses the complex selection process for speakers, emphasizing diverse perspectives and collaboration. Sylvie highlights the conference's focus on equity, community, and sustainability, as well as her workshop on systems thinking. Tune in to discover how the conference aims to tackle contemporary societal challenges and the excitement surrounding this groundbreaking event!

Join communication expert Gabrielle Dolan as she shares her 20 years of experience in the art of storytelling. Gabrielle discusses how effective storytelling can boost leadership, make changes relatable, and inspire action. She highlights the learnable nature of storytelling for professional growth and offers tips for structuring personal narratives. The conversation delves into the emotional connections stories create and reinforces the idea that authentic communication surpasses statistics, all while encouraging listeners to practice their storytelling skills.

Lou Rosenfeld, founder of Rosenfeld Media and a pivotal figure in service design, shares insights about the newly launched Advancing Service Design Conference. He explains why this conference is different, emphasizing its focus on community and meaningful content. Lou discusses the importance of diverse perspectives among speakers and the innovative, participatory format intended to enhance attendee engagement. He also highlights the evolution of service design and the need for collaboration in the field, setting the stage for an exciting event.

Florian Vollmer, Service Design Lead at Autodesk and a professor at Georgia Tech, delves into the intricacies of journey management. He shares his experience of rebuilding a journey management practice from scratch, reflecting on lessons learned. Topics include the challenges of ownership, the necessity of dedicated tools, and strategies for gaining buy-in within an organization. Florian emphasizes collaboration, data quality, and a culture of experimentation as key elements for successful implementation, offering insights that resonate with both newcomers and seasoned professionals.

Stacey Barr, a world-renowned expert in performance measurement with over 20 years of experience, shares revolutionary insights into quantifying design's value. She discusses the challenges of establishing effective metrics and introduces her Pump methodology, which blends qualitative and quantitative data. Stacey emphasizes the need for measuring community belonging and fostering collaboration among service designers. Listeners will learn innovative strategies for creating meaningful metrics and how to implement baselines for evaluating design interventions.

Jennifer Rittner, a design expert focused on social dynamics, dives into the ethical complexities of modern design. She challenges designers to reconsider their impact, asking if they are creating landfills or legacies. The conversation covers the need for accountability and the evolution of design education towards inclusivity. Rittner emphasizes the importance of sustainable practices and community accountability, calling for a shift away from corporate-centric designs. She advocates for a deeper understanding of the long-term societal effects of design choices.

Join Meredith Black, a seasoned design professional who has shaped DesignOps teams at The New York Times and Pinterest. She reveals how DesignOps can ease the burdens of service design pros, allowing them to focus on creativity. Meredith discusses the impact of remote work on DesignOps strategies and shares her insights on building trust within organizations. She emphasizes community support and personalized strategies over one-size-fits-all solutions, aiming for a future where designers can thrive without operational constraints.

Kirk Marple, founder of GraphLit and a service design expert, dives into the game-changing potential of Retrieval-Augmented-Generation (RAG) technology. He explains how RAG can revolutionize service design by seamlessly integrating your project's history into decision-making. The discussion touches on data privacy, community learning, and the challenges of managing unstructured data. Kirk emphasizes the importance of metadata in enhancing AI workflows and invites professionals to embrace AI, making their processes easier, faster, and more enjoyable.

Steve Baty, an author and CEO of the Australian Design Council, dives deep into the urgent role of design in shaping a sustainable future. He discusses how today's design choices influence tomorrow's environment and encourages practical steps for impactful change. From addressing waste issues to fostering longevity in products, Baty explores the tensions between profit and planetary well-being. He stresses the necessity of optimism and the integration of indigenous wisdom in modern design practices to create a better world for future generations.