In this book, Daniel Kahneman takes readers on a tour of the mind, explaining how the two systems of thought shape our judgments and decisions. System 1 is fast, automatic, and emotional, while System 2 is slower, effortful, and logical. Kahneman discusses the impact of cognitive biases, the difficulties of predicting future happiness, and the effects of overconfidence on corporate strategies. He offers practical insights into how to guard against mental glitches and how to benefit from slow thinking in both personal and business life. The book also explores the distinction between the 'experiencing self' and the 'remembering self' and their roles in our perception of happiness.
In 'Bullshit Jobs: A Theory', David Graeber argues that a significant portion of jobs in modern society are meaningless and contribute little to no value. He categorizes these jobs into five types: flunkies, goons, duct tapers, box tickers, and taskmasters. Graeber contends that these jobs are not only inefficient but also psychologically destructive, leading to chronic misery and social divisions. The book is based on his 2013 essay 'On the Phenomenon of Bullshit Jobs' and includes testimonials from workers who feel their jobs are pointless. Graeber suggests solutions such as unions and universal basic income to address the issue of meaningless work.
In this book, Dr. Vivek Murthy makes a compelling case for loneliness as a major public health concern, comparable in harm to smoking. He argues that loneliness affects not only individual health but also societal cohesion, contributing to issues such as addiction, violence, depression, and anxiety. The book is divided into sections on understanding loneliness and building more connected lives, offering strategies like spending time with loved ones, focusing on each other, embracing solitude, and helping others. Murthy draws from personal experiences, scientific research, and community examples to illustrate the negative impacts of loneliness and the healing power of human connection.
Ever feel like your most crucial work goes unnoticed? Just like the essential "cooling fluid" of a car, much of service design's impact—making teams efficient and processes smooth—operates in the background. But when it's missing, chaos erupts.
In this episode, our guest Kat Thackray dive into the invisible, yet vital, work that drives true change in service design. We'll explore why this intangible effort is often overlooked, what it actually looks like in practice, and actionable ways to gain the recognition and resources you deserve.
If you're tired of your crucial contributions being taken for granted, this episode is your roadmap to getting that unseen work finally recognized.
Enjoy the conversation, and keep making that positive, even if sometimes invisible, impact!
~ Marc
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00:00 Welcome to Episode 229
04:15 Who is Kat Thackray
05:00 The Consultant's Dilemma
07:45 Kat's "Aha!" Moment: Prioritizing People
10:30 Painful Status Quo of Teamwork
15:00 Why Organizations Overlook "Soft Skills"
19:00 How COVID-19 Shifted Design Focus
21:00 Bridging Strategy & Delivery
26:30 The Need for Team Coaches
29:00 The "Ted Lasso" Effect
32:00 Expanding the Designer's Toolkit
34:45 Jack of All Trades vs Specialized Expert
35:45 Unpacking the "Golden Thread" of Collaboration
40:45 Practical Steps for Healthier Team Dynamics
43:45 Navigating Tricky Power Dynamics
47:45 Recognizing Team Vulnerabilities
51:15 The New Skills Emerging in Design
51:45 Empowering Your Team Members
53:45 Connect & Learn More: Resources
55:15 Kat's Final Advice for Designers
57:15 A Question to Ponder
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