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Why Your Best Work Goes Unnoticed (and What to Do About It) / Kat Thackray /Ep 229

Service Design Show

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Navigating Challenges in Service Design: Trust and Power Dynamics

This chapter explores the evolving challenges faced by service design professionals, emphasizing the complexities of negotiating power dynamics and fostering trust within organizations. It highlights the shift in the service designer's role, particularly in large tech companies, and the value of peer insights in redefining their contributions beyond traditional prototyping.

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