Service Design Show

The Design Conductors: A Must-Read for Design (and Business) Leaders / John Calhoun / Ep. #226

Apr 24, 2025
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ANECDOTE

DesignOps as Orchestra Conducting

  • John and Rachel, both artists, conceived DesignOps as conducting an orchestra.
  • Design operations orchestrate designers like an orchestra playing in harmony.
ANECDOTE

John's Career Shift to DesignOps

  • John transitioned from video game design to software design operations.
  • He leveraged skills in design and production to find a home in DesignOps at Salesforce.
INSIGHT

Invisible Power of DesignOps

  • Good design operations is invisible when it works perfectly.
  • It focuses on people, processes, and platforms to create conditions where great design thrives.
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