The Business of Healthcare Podcast with Tara Humphrey

The Business of Healthcare Podcast in Partnership with Lantum Lantum is a workforce management software where you can schedule your workforce, find extra staff near you and shrink your admin load - all in one place. Used by 3063 practices and clinics across the country, Lantum is the tool that gives you transparency over your staffing and more efficiency in the way you manage it. This week on The Business of Healthcare: I had the amazing pleasure of talking to Dr Ishani Patel, Katerina Pascoulis and Jamie Griffin on the podcast today to delve deeper into the world of Lantum. This is the second time Lantum have joined me on the Business of Healthcare Podcast and I’m excited to take you further behind the scenes. We talk about whether, for Ishani, the business still feels like hers as it has been growing rapidly and internationally. Kat shares how she learns to understands the needs of the clients. Jamie tells us about how they have adapted because of Coronavirus, and the changes they made to their platform and services to provide more digital solutions. And we talk about how they promote their services to ensure the message and heart of the company doesn’t get lost.   “We’ve spent a lot of time talking to our Locums to make sure they are ok. To make sure they are safe and to understand how we can support them as best we can.” Dr Ishani Patel   This week on The Business of Healthcare: How the business feels to Ishani as it grows. Understanding the needs of the clients. How Lantum have adapted due to Covid-19. The changes Lantum have made to their services. How Lantum promote their services. Why it’s important to understand the problem before offering a solution.   Discover Lantum and the team Lantum website Lantum on Twitter Lantum on LinkedIn Dr Ishani Patel on Twitter Dr Ishani Patel on LinkedIn   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

I’m a big believer in making time for professional development. Continually learning and growing will help you be the best you can. It can be hard to find the time when the day job is so busy, which is why I wanted to share the ways I put time aside to read, listen and learn. Today I’m sharing how I am an audio learner and love to listen to build my knowledge. I talk about the areas I read about – both healthcare industry insights and the principles of how to build a business. I talk about how I manage my time to ensure I regularly make time to learn. And I give my top tips on note taking, something I’ve learnt to do over the years that saves me loads of time.   “In order to deliver our roles to the best of our ability, we need to invest in our professional development, industry development and insights and policies.” Tara Humphrey   This week on The Business of Healthcare: What I listen to, to build my knowledge. The areas I learn about. How to best capture your learnings. Books that inspire me and I couldn’t do without. How I manage my time to fit in professional development. My top tips on note taking.   Resources How to use Asana video   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Karen Middleton is the CEO of the Chartered Society of Physiotherapy. She was Chief Professions Officer at NHS England and Department of Health between 2007 and 2014. She then joined the CSP in 2014 and has been a regular commentator on health policy. I wanted to ask Karen on the podcast because of her honesty. She issued an apology to the organisation for a slow response to Black Lives Matter.   Karen joins me today to talk about the impact of saying nothing and the impact of the fear of getting it wrong. Karen has been leading at a very difficult time and she talks about how it feels to lead during two crises. She talks about what life is like as a CEO and how she balances and manages the pressure. She shares the vital lessons she has learnt about herself during Covid-19. And she tells us about the importance of integrity, values and admitting when you don’t know something.   “I realised I was frightened of saying the wrong thing. Of getting the language wrong, of not getting the right tone. It made me look internally at myself. What do I believe in? What does matter? And what do I stand for?” Karen Middleton   This week on The Business of Healthcare: The impact of saying nothing. The impact of the fear of getting it wrong. How to lead during two crises. Life as a CEO. Balancing and managing the pressure of being a CEO. What Karen has learnt about herself during Covid-19. The importance of integrity and values.   Connect with Karen Middleton on: Karen on Twitter Chartered Society of Physiotherapy Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Today I’m sharing my experiences of when Imposter Syndrome rears its ugly head – because it happens to me too. I share the times where it has been at it’s worst for me: when I launched the Business of Healthcare Scholarship, when I meet people who inspire me and sometimes just when I’m walking on my own. But there are many things that I do to keep those voices at bay that I share with you today. I also share the very exciting news that in March 2021, I am planning on climbing Everest basecamp. It’s a challenge I’ve always wanted to do, and I absolutely love a challenge. And I’ll be doing it to raise money for the next cohort of the Business of Healthcare Scholarship.   “It's something we all live with. It’s something we all struggle with.” Tara Humphrey   This week on The Business of Healthcare: Why I’m climbing Everest basecamp. Launching the next cohort of the Business of Healthcare Scholarship. Why I want the Scholarship to be even bigger and better. How I feel when I experience imposter syndrome. When imposter syndrome has been really bad for me. Steps I take to keep imposter syndrome at bay. Why we need to stop listening to that negative voice.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Nicholas Kelly is the Chairman and Co-founder of Axela – a company that combines healthcare technology and social care. At the time of recording, it is worth £5.1 million and has 1200 employees. Nick is a former RAF pilot and has worked for Apple and LinkedIn. Nick joins me for part two where we have pooled all of the business side of what Nick does. We talk about what goes into making a successful strategic partnership, lessons learnt, and the importance of getting back up and trying again. We also talk about the fact that Nick is a black entrepreneur and why he is making more of an effort to showcase all that he is and all that his organisations are doing to help and inspire other people.   “I don’t think there is a glass ceiling, but you have to keep pushing and make sure no one else pushes you down. You’ve got to have focus and make sure nothing takes you off that focus.” Nicholas Kelly   This week on The Business of Healthcare: What goes into making Strategic Partnerships work. Advice to those thinking about creating a strategic partnership. Why it’s important of people seeing people like Nick in the industry. What it takes to make a company successful. What Nick and Axela are doing to help and inspire other people.   Connect with Nicholas Kelly on: Axela Website Nicholas on LinkedIn Nicholas on Twitter Nicholas on Facebook   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Nicholas Kelly is the Chairman and Co-founder of Axela – a company that combines healthcare technology and social care. At the time of recording, it is worth £5.1 million and has 1200 employees. Nick is a former RAF pilot and has worked for Apple and LinkedIn. Nick joins me today to share what Axela are working on today and the new developments they have in the pipeline. He co-founded the company with his Mum and shares the relationship and partnership that has built between them. Nick shares how he found himself in the world of social care and how he managed to bring his love for technology, data and innovation into the industry.   “What I really wanted to do was find a way of marrying technology and healthcare together, in a way that was driven from the need.” Nicholas Kelly   This week on The Business of Healthcare: What Axela does What Axela is working on today and new developments. How Nick co-founded the company with his Mum. The relationship and partnership that’s built with him and his Mum. How Nick found himself in the world of social care. How Nick brought technology, data and innovation into social care.   Connect with Nicholas Kelly on: Axela Website Nicholas on LinkedIn Nicholas on Twitter Nicholas on Facebook   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Haidar Al-Hakim is former Chief Medical Officer (CMO), a Psychoanalyst, Ophthalmologist, Author and Podcast host. Haidar describes himself as an intuitive that has a passion for science, soul and spirit within people to help them. This is a very interesting and slightly different episode for you today. Haidar joins me to talk about people – how he works with them to discover what makes them tick and helps to stop them suffering. He talks about the importance of sleep and how dreams help to unsurface our unconscious. He shares his thoughts on the importance of ego, but not power, and the importance of not getting caught up in material things. And he talks about how he found himself in situations where he felt he was going against the grain.   “The more you serve yourself, the better you are at serving other people. You have to know what increases your life force and increases your battery.” Dr Haidar Al-Hakim   This week on The Business of Healthcare: Who Dr Haidar Al-Hakim is and his background. How he discovers what makes people tick and helps them. The importance of sleep. How dreams help to unsurface our unconscious. Why we should not get caught up in material things. How he found himself going against the grain. His passion for science, soul and spirit.   Connect with Dr Haidar Al-Hakim on: Haidar on Linkedin Haidar on Twitter Haidar on Instagram Haidar’s resources Dr Haidar Al-Hakim Website Haidar’s book ‘Physician on Fire’ Haidar’s podcast – Surgical Spirit Podcast   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

When building a business or even establishing a new project or initiative, there are some things that you can do to help you have the best start. These are my insights and advice from the lessons I’ve learnt from building my own business. In this episode I share the importance of understanding the problem you are trying to solve and who you are trying to help. I talk about why you need to know who your ideal client is and what your ideal projects look like. I share the importance of using your network to get the word out there about what you do. And I talk about balancing current clients, getting new clients and how to promote yourself on social media.   “The number one piece of advice I would give is to work out what problem it is you are trying to solve.” Tara Humphrey   This week on The Business of Healthcare: Understand what problem you are trying to solve. Why it’s important to define your niche early on. How to use your network. Why you should know what your ideal client and project looks like. What to do with your first client. How to balance current clients and new clients. How to promote yourself on social media. Why you should invest in a business coach.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Rachael Crook is the Co-Founder and CEO of Lifted – who is a care provider that makes finding, organising, and managing care for your loved ones easier than ever, with industry leading technology. When Rachael’s mum was diagnosed with dementia aged 56, she quit her job as a consultant to use her experiences of care and the power of technology to help others and make life better for families like hers. Rachael joins me this week to share her experiences of starting a health-tech company in social care. She talks about how they have built their team looking for complementary skills. She talks about the importance of empowering her team to step up and do their best work, and having a mission to power you through. And she shares how she uses her advantages to help others.   “At McKinsey I gained an understanding of commercial acumen that I combined with my deep passion for social impact and putting those two things together allowed me to have the skills to make this business into a reality.” Rachael Crook   This week on The Business of Healthcare: How to build a complementary team. Recognising the age of your organisation. The importance of empowering others to step up. Seeking honest feedback and acting on it. Trusting your team to do their best work. Having a mission to power you through. Using your advantages to help others.   Connect with Rachael Crook on: Lifted website Rachael on Twitter Rachael on Linkedin Rachael on Email: rachael@lifted.com   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This episode will be particularly helpful to you if you are a Clinical Director working in a PCN. This episode will give you some tangible ways to use administrative support.   Having hired in the past and recently recruited a new PA, I am sharing ways I use the support including financial support, creating project action logs and personal tasks. I also share how I work with my PA and how I treat it as a two-way relationship. I also touch on how important it is to define the role and job description before you hire. Having the right mindset is also crucial as your additions are an investment rather than an expense.   “Value your administrative support. You could not do your job without them.” Tara Humphrey   This week on The Business of Healthcare: How to make the best use of your admin support. Tasks I get support with. Having the right mindset when recruiting. Making the right first impressions with an induction. The importance of a two-way relationship. Why you need to define the role and job description.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.