The Business of Healthcare Podcast with Tara Humphrey

Rachael Moses is the Associate Director of Rehabilitation and Therapies and a Consultant Respiratory Physiotherapist. I would say, Rachael is the most open and honest guest that has been on the podcast so far. She is truly herself which is inspiring to hear. And I think this episode will really make you smile. Rachael Moses joins me today to talk about uncomfortable truths. She talks about diversity and the conversations she has been facilitating around this. We talk about confidence, leadership lessons and work-life balance and Rachael’s lack of it. She shares how she uses social media and the advice that she would give to her teenage self.   “It was acknowledging then listening and learning to how I needed to change to be more inclusive, to allow diversity into my life in different ways.” Rachael Moses   This week on The Business of Healthcare: Diversity and unconscious bias. How work-life balance is different for everyone. Leadership lessons learnt during the first lockdown. How Rachael uses social media. What Rachael would tell her teenage self.   Connect with Rachael Moses: Rachael Moses on Twitter Rachael Moses on LinkedIn Rachael Moses Podcast: The ahpleader’s Podcast (podbean.com) Rachael Moses on Youtube Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

In work, in life, as a leader or manager, as a person sometimes things don’t always go our way. And that’s ok. It’s an important life lesson that we can’t always have or get what we want. Usually there are other lessons we learn from these situations too. So today I’m sharing how I try to move on from these occasions and keep focused on my goals. I talk about the importance of learning the lesson and moving on. I share how to put your losses into context against your wins, because your win list is most probably bigger than your losses! I share how to focus on what’s really important. And I also talk about the benefits of the Strengths Deployment Inventory and how it can be used to understand yourself, your team and your motives. “Things come up, things don’t go your way and you just have to move on.” Tara Humphrey   This week on The Business of Healthcare: The importance of learning the lesson and moving on. Putting your losses into context against your wins. How to focus on what’s really important. Ways to understand yourself and your motives. Why you should use the Strengths Deployment Inventory before conflict occurs. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.  Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Ram Rajaraman is the CEO of Chai Analytics, a company on a mission to change the way decisions are made in healthcare, by developing Artificial Intelligence (A.I.) powered solutions that provide highly accurate, actionable, and trustworthy forecasts. Ram is an experienced senior leader with over 11 years of demonstrated experience in digital transformation in the hospital & health care industry. He’s passionate about combining AI techniques to solve complex problems and improve patient outcomes.   I had the amazing pleasure of talking to Ram Rajaraman on the podcast today to talk about his journey with Chai Analytics. We talked about the future of data analytics and how it can impact the healthcare industry. Ram explained the challenges he faced while developing his innovative business during the covid-19 pandemic. He also shared his thoughts on how to scale a business organically while maintaining a healthy work-life balance and managing resources in an effective way.   "In other industries, demand it’s step one in terms of understanding your production line effectively and planning your capacity based on predicting demand. I do truly believe it can be done in healthcare." Ram Rajaraman   This week on The Business of Healthcare: (1.30) Introduction to Ram Rajaraman and Chai Analytics (4.40) How data analysis works and affects industries (13.10) Starting a business during Covid 19 (18:57) Lessons learned after starting Chai Analytics (24:00) Discussing funding and investors (27:00) Work-life balance (31:39) When to hire new team members (38:34) Fast personal Q&A   Connect with Ram Rajaraman on: Chai Analytics website: https://chaianalytics.com Ram on Linkedin email: ram.rajaraman@chaianalytics.com Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Today I’m talking about a default diary. If there are tasks you do regularly, for example more than twice, then a default diary can help you do those tasks to their best. In this episode I’m sharing with you what a default diary is and how you can use it. How it can help manage your time so deadlines don’t creep up on you. I share how it can be used to cross-train staff or support capacity issues. And most importantly, I talk about how a default diary will help you move from ‘Oh I’ve got to do this task today!’ to ‘I know this is coming today and I’m going to do it and I’ve got enough time.’ “I’ve got a structure, I look at my diary, I know what I need to do and that frees me up to do other things.” Tara Humphrey   This week on The Business of Healthcare: What a default diary is. How it can help you do tasks to their best. How it will help you manage your time. Other ways you can use the default diary to cross train staff. What will be in your default diary. How it will help you plan workload with your team. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.  Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Tommy is the Co-Founder of Medics’ Money, which is the go-to site for doctors looking for advice and resources on how to better manage their money. They have a host of resources including e-books, a youtube channel, a very popular e-newsletter with over 20,000 subscribers and they also have a podcast. Dr Tommy Perkins joins me to talk about his business Medics’ Money. He talks about how they are a small, lean business supported by lots of automation so they can continue to still work as doctors. Tommy shares how they have been growing the business and discusses whether they are in control or running to catch up with it. And Tommy shares his philosophy of business because what they know they give away for free.   “We noticed that non-specialist advisers tended to give out incorrect advice. So, we built a network of people we considered to be the very very best.” Dr Tommy Perkins   This week on The Business of Healthcare: Who Medics’ Money are and what they do. How they support doctors. Why they started Medics’ Money. How they are growing the company. Tommy’s philosophy of why they have grown so quickly. Why they give away their knowledge and expertise for free. How to develop a business strategy that feels good and gives you a return.   Resources Medics’ Money Podcast: Apple - http://tiny.cc/MMapple Spotify - http://tiny.cc/MMspot Google - http://tiny.cc/MMandroid   Medics’ Money free ebook: https://www.medicsmoney.co.uk/ebook/   Connect with Dr Tommy Perkins: Tommy on LinkedIn Medics’ Money on Twitter Medics’ Money on Facebook Medics’ Money Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Over the last couple of weeks I’ve had a few experiences where I’ve had to practice resilience. I wanted to share this with you and talk about the importance of practising resilience because as leaders this is something we will have to manage time and time again. Today I’m talking about how hard it can be when conflict arises unexpectedly and ways you can keep your cool, take a breath and manage the situation as best you can. I share how resilience takes work, time and energy and something we have to continually practice. I talk about knowing when to separate the head and heart because not all conversations will be good ones, and how we can best manage our emotions. And I share the importance of showing up and not hiding away, even when we feel we want to. “The higher you climb the more of this you’ll have to manage.” Tara Humphrey   This week on The Business of Healthcare: The importance of practising resilience. The difficulties when conflict appears unexpectedly. Ways to stop negative energy flowing into your next meeting. Knowing when to separate head and heart. How to manage your emotions. The importance of showing up and not hiding away.  Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.  Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Wayne Middleton is the CEO of Luto, a company that specialises in producing user friendly communications that are tested with real people. Luto is a unique company that write and design their communications and provide extensive marketing research on them. Wayne joins me today to share insights of his company Luto. How they adapted and evolved when Coronavirus first hit to keep working, but also the positive changes they have made. Wayne tells us what makes good and bad communications, and ways you simply test and research your own communications. And he shares how the business always looks for ways to stay innovative and be disruptive in the market.   “It’s easy to get comfortable in your surroundings, but actually while a move was disruptive, it has made some really positive changes for the business.” Wayne Middleton   This week on The Business of Healthcare: Who Luto are and what they do. The importance of clear and simple communication. How Luto have adapted because of Coronavirus. What makes a user friendly communication. The difference between good and bad communications. Ways for you to test your messages. The roles at Luto that support the business.   Connect with Wayne Middleton: Wayne on LinkedIn Luto on Twitter Luto on LinkedIn Luto Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

As a national lockdown was announced over the weekend, this episode takes a look at the value of how we can use what we learnt in the first lockdown and apply those lessons again. An after-action review can be helpful to understand how we managed our communications, managed the transition from office to home working, managed demand and capacity and how we executed on business continuity plans. Today I’m sharing why it’s important to glance back over crucial lessons learnt. I talk about the importance of managing your energy because, as leaders, we need to be able to look after ourselves in order to look after others. I share insight from past podcast guests and how they adapted during the first lockdown. And I talk about how we don’t need to have super powers and that sometimes just turning up and doing the job you are amazing at is enough.   “It’s nerve-wracking constantly leading a business in such uncertain times.” Tara Humphrey   This week on The Business of Healthcare: The importance of an after-action review. Why you should look back before going forward. How to manage your energy as a leader. Previous podcast episodes with practical advice to make the most of your day. The importance of your coach or mentor. Remembering to do the things that top you up with energy. Looking after yourself so you can look after others.   Key Resources #71: Lifted – Transforming Care at Home with Rachael Crook #41: How to get the most from your day in difficult times with Katy Murray #44: Making the Most of What you Already Have   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Shermeena Rabbi is a speech and language therapist and is the Founder and CEO of Unlocking Language. Unlocking Language provides speech therapy to children and adults, and due to Covid they are now working internationally and online.   Shermeena joins me today to discuss her perception around private business and NHS business. We discuss innovation and Shermeena’s dream of brining artificial intelligence into the world of speech and language. She gives some simple practical tips on how to speak heroically online. We talk about the power of speaking slowly, leadership and how sometimes being a CEO can be lonely. And Shermeena shares with us what collaboration between Unlocking Language and the NHS could look like.   “I went into speech therapy because I am a firm believer in communication being a basic human right.” Shermeena Rabbi   This week on The Business of Healthcare: Perceptions of Private Business vs NHS Business. How there may be a role for artificial intelligence in the future. Practical tops on how to speak heroically online. The power of speaking slowly. Leadership and being a CEO. The importance of having a coach and a mastermind group. What collaboration with the NHS could look like.   Connect with Shermeena Rabbi on: Shermeena Rabbi on LinkedIn Unlocking Language on Twitter Unlocking Language Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Making goals for your work and home life can help give you direction of where you want to go. I’ve always made 12 month goals, but recently I’ve been able to plan further ahead and see the vision of my business for the next 3 years. Today I’m sharing why it’s important to make goals, but also why it’s important to remind yourself of your goals as you go, and to go back and review what you have achieved. I talk about how sometimes when you put the hard work in, you won’t see the fruits of your labour until a few months time, but it will be worth it. I share how it’s important to find the right pace to keep momentum yet maintain it. And finally I talk about the importance of a 3 year vivid vision.   “We’ve always planned for a 12 month cycle and it has worked for us – now it’s – what do the next 3 years look like? And I’m really excited, I’m really motivated.” Tara Humphrey   This week on The Business of Healthcare: Why it’s important to make goals. The importance of reminding yourself of your goals. Looking back and reviewing what you have achieved. Put the hard work in now, but be patient. How to find the right pace you are able to maintain. Sharing your goals to create accountability. The importance of a 3 year vivid vision.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.