
Behavioral Science For Brands: Leveraging behavioral science in brand marketing.
The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.
Latest episodes

7 snips
Jun 18, 2025 • 34min
Behavioral science for agencies: media planning
Discover how behavioral science transforms media planning by shifting focus from demographics to context. Explore the fundamental attribution error's impact on decision-making and learn why advertising effectiveness hinges on situational factors like timing and mood. Delve into creative strategies that target unique moments, such as when consumers are in a good mood or their age ends in nine. Gain actionable insights from peer-reviewed studies to foster credibility and enhance the impact of your marketing efforts.

Jun 4, 2025 • 32min
How Five Guys uses the illusion of effort to make their burgers taste even better
Explore how Five Guys revolutionizes the burger experience by leveraging behavioral science. Discover the peak-end rule and how the final moments of a meal can shape customer satisfaction. Learn about the illusion of effort and how visible kitchen practices enhance perceived quality. The importance of simplicity in branding is highlighted, showcasing how a focused menu builds trust and boosts consumer connection. Plus, enjoy lively debates on favorite burger toppings and unique ordering tips!

8 snips
May 29, 2025 • 54min
Interview: Steve Martin, author of Messengers, on the eight key traits of an effective messenger
In a candid discussion, Steve Martin, co-author of the influential book 'Yes!', shares his expertise in persuasion as the CEO of Influence at Work UK. He dives deep into the eight traits that define an effective messenger and emphasizes the powerful role these traits play in how messages are received. The conversation also explores the tricky nature of trust in today’s world, highlighting strategies for brands to enhance credibility and engage consumers effectively. Prepare for insights that blend science with practical marketing wisdom!

May 22, 2025 • 38min
How Oatly used the messenger effect to become the world's most successful milk alternative
Discover how Oatly used behavioral science to thrive in the plant-based market with innovative strategies. The ‘barista edition’ catered to coffee enthusiasts, boosting their popularity. Explore the impact of the messenger effect, where relatable endorsements heightened brand credibility. The discussion dives into shared identities driving consumer behavior and the importance of selecting credible opinion leaders. Cap off with a light, humorous chat about favorite caffeinated drinks, blending personal anecdotes and cultural insights.

May 15, 2025 • 51min
Interview: Adam Ferrier author of The Advertising Effect on why you should stop listening to your customer
In this session, Adam Ferrier, founder of the Australian agency Thinkerbell and author of The Advertising Effect, shares his insights into consumer psychology. He argues that blindly listening to customers can lead to uninspired advertising. Ferrier emphasizes how embracing imperfection can increase a brand's likability and explains the power of unexpected strategies in creating memorable campaigns. He also discusses the impact of brand status and nostalgia on marketing, illustrated with examples from iconic brands like IKEA and Apple.

May 8, 2025 • 26min
How Everlane have harnessed the principle of fairness to grow their brand
Everlane has carved a niche in the fashion world by emphasizing transparency and fairness. The discussion highlights how brands can challenge consumer indifference by portraying competition as unfair. Insights from behavioral science experiments reveal that fairness strongly influences buying decisions and perceptions of pricing strategies. The importance of framing and communication in marketing is also explored, emphasizing how ethical practices can cultivate brand loyalty and trust among consumers.

May 1, 2025 • 50min
Interview with Ayelet Fishbach: Professor of Behavioral Science at the University of Chicago
Ayelet Fishbach, a leading expert on motivation and a Professor at the University of Chicago Booth School of Business, discusses her groundbreaking work. She dives into how variable rewards can influence consumer behavior and explains the pitfalls of goal dilution and avoidance goals. Ayelet also highlights the importance of reframing setbacks as learning experiences to boost motivation. Additionally, she engages in the intriguing psychology of unisex marketing, explaining how showcasing product flaws can actually enhance credibility in consumers' eyes.

13 snips
Apr 24, 2025 • 29min
How GEICO use the principle of concreteness to make memorable ads
The podcast delves into GEICO's advertising genius, spotlighting the memorable gecko mascot. It highlights how concrete imagery boosts recall, making visuals more impactful than abstract concepts. Listeners learn about the effectiveness of fluent devices in ads and the importance of consistency in branding. The transformation of GEICO's market presence through clever character design is discussed, alongside interesting comparisons to UK brands using similar strategies. Ultimately, it emphasizes the role of behavioral science in creating unforgettable advertising.

Apr 17, 2025 • 48min
Interview with Gareth Harvey: former professor of consumer psychology turned behavioral science consultant
Gareth Harvey, a former professor of consumer psychology and now a director at Decide, discusses the practical implications of behavioral science for brands. He shares insights on how retailers can effectively frame special offers and utilize music to enhance the shopping experience. The conversation delves into the challenges of translating academic research into real-world retail strategies, such as creating engaging store atmospheres. Harvey also highlights the importance of understanding consumer behavior and employing analytics to better influence purchasing decisions.

Apr 10, 2025 • 28min
How Hendrick's distinctive use of nostalgia explains their marketing success
Discover how Hendrick's Gin stands out with its quirky marketing and vintage flair. The podcast delves into the powerful role of distinctiveness, showcasing how unconventional branding grabs attention in a crowded market. Explore the nostalgia-driven strategies that forge emotional connections with consumers, making memories a key ingredient in their marketing success. Finally, the intriguing link between childhood favorites and successful branding is discussed, painting a vivid picture of how flavors from the past can influence consumer choices today.