The Business of Customer Love

In this episode we spoke with Annette Franz, best selling author and Founder and CEO of CX Journey Inc. Annette shares how brands can create cutting edge customer experiences that drive sustainable and profitable growth for their business. During our chat, Annette also shares how business leaders can transform their existing company culture and rebuild it in every way around the needs of their customers (while putting employees first).Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with John Sills, author of The Human Experience. John challenges the 3 common myths surrounding customer experience and provides key strategies that brands can use to grow more profitably through their biggest fans. During our chat, John also shares his take on what a good human experience look like in the context of CX and how this can be used to increase engagement with your customers.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Ron Holt, founder of Pink Zebra Moving. Ron discussed his unique journey to founding the world's first happy removal company and why he's putting customer love at the very core of the business.   During our chat, Ron shared inspirational stories of how Pink Zebra are making their customers lives better, the impact this has had on the business and how he and his executive team measure CX success. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Brittany Hodak, renowned keynote speaker and author of Creating Superfans- how to turn your customers into lifelong advocates. Brittany discussed the concept of The Experience Economy and the importance of businesses embracing it to grow more in a more sustainability and profitability way. During our chat, Brittany shared her 5 steps that businesses can take to build a base of superfans, and even shared some marketing advice from her time working with Taylor Swift! Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Gem Passant, CX leader and advocacy expert. Gem discussed how to get your entire organization, from the boardroom to the front line, championing customer love. During our chat, Gem shared her experience of building deeper relationships with her customers by using innovative strategies to connect with them on a more human level.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Joseph Michelli, New York Times best selling author and CEO of The Michelli Experience, who discussed how you can create experiences that delight your customers and turns more into raving fans. During our chat, Joseph discussed how brands can start moving away from one off, transactional relationships with their customers and start building long lasting connections that drives more profitable, sustainable growth across their business.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Andy Cockburn and Tim Boughton, co founders of Mention Me, who shared their experiences of setting up and running a company centred around customer love. During our chat we discuss how brands can harness customer advocacy to transform their economics and drive new revenue streams through their biggest fans.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Shep Hyken, New York Times and Wall Street Journal bestselling author, on how brands can start closing the loyalty gap in their business.  During our discussion, Shep highlights the difference between a repeat customer and a loyal customer, how brands can better understand their customers' buying patterns and strategies to turn more one time purchasers into loyal fans.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode we spoke with Dr Paul Zak, Professor at Claremont Graduate University, who shared some of his fascinating twenty years of neuroscience research around creating extraordinary experiences that can turn your customers into loyal fans who fall in love with your brand.    During our chat we discuss how some people are neurologically more predisposed to becoming super fans than others, the scientific formula to ultimately turn any customer into a fan and how brands who taken this approach have increased the impact of their experiences tenfold. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Jon Picoult, acclaimed customer experience expert and founder of Watermark Consulting, shares breakthrough strategies for creating emotional connections with customers to turn prospects into obsessed brand ambassadors. He emphasizes the importance of exceptional experiences, discusses the distinction between customer experience and customer service, and explores strategies for identifying and nurturing super fans.