Eoghan McCabe

Eoghan McCabe, Co-founder and CEO of Intercom, dives into the limitations of AI investments and why they may underperform against the S&P 500. He argues that the early-stage venture landscape is challenging and discusses the differences between founder and manager mindsets. McCabe also shares his political views, warning that a Kamala Harris administration could threaten individual freedoms, while suggesting Trump may restore them. Additionally, he emphasizes the importance of navigating freedom of speech amid censorship in today's climate.

In this engaging discussion, David Risher reveals a heartfelt farewell gift from Jeff Bezos as he transitioned from Amazon to Lyft. Jason Kilar dives into the emotional rollercoaster of public relevance and anonymity, while Eoghan McCabe reflects on the challenges of 're-founding' his company. Mark Fields shares insights from his experience navigating a public clash with Donald Trump. John Hanke emphasizes the importance of balance in intensity, and Rony Abovitz discusses lessons learned from the pandemic's impact on his ventures. Mark McLaughlin highlights self-awareness in work-life balance, and Taylor Francis addresses preserving company culture amid growth.

CEO and Co-Founder of Intercom, Eoghan McCabe, discusses the AI revolution in customer service, transformation in technology companies, embracing imperfection, authentic comms, and emotional growth. He explores the impact of loneliness on CEOs, importance of vulnerability, and the transformative impact of automation on knowledge work.

Eoghan McCabe, Co-founder and CEO of Intercom, shares insights from his journey leading the company through change. He discusses the transformative impact of AI on customer service, emphasizing the balance between automation and human interaction. McCabe also dives into what makes a great manager and the challenges of strategic thinking in the SaaS world. Additionally, he highlights the importance of fostering a supportive culture for tech creators amidst the evolving landscape of innovation and entrepreneurship.

Eoghan McCabe, CEO of Intercom, dives into the revolutionary impact of AI on customer service. He explains how AI technology is evolving from basic bots to sophisticated, personalized support systems. The conversation illuminates the remarkable potential for AI to enhance customer experiences by integrating with human capabilities. McCabe predicts a future where bots may even surpass human expertise, detailing the race to innovate within the customer service landscape.

Eoghan McCabe, leader of Intercom and a Silicon Valley veteran, shares his insights on the intense journey of tech leadership. He reflects on the magnetic allure of San Francisco and its evolving challenges, including political apathy in the tech community. McCabe discusses personal resilience through chronic illness, demonstrating how introspection can transform company culture. He champions a revitalization of tech media, calling for more optimistic narratives that celebrate young innovators and their impact on society.

Eoghan McCabe, Co-founder and CEO of Intercom, shares his unique insights into the tech world and company culture. He discusses his return to reshape Intercom into an AI-first platform, emphasizing the importance of intuition and first-principles thinking. Eoghan shares tactical advice on attracting top talent and transforming company culture with ruthless honesty. He critiques current software branding challenges and presents a vision for sustainable growth that diverges from typical Silicon Valley practices.

Eoghan McCabe, CEO of Intercom, explores the upcoming revolution in customer service driven by AI. He discusses how AI technologies will dramatically enhance support interactions, improving both speed and quality. McCabe emphasizes the collaboration between humans and AI, highlighting the importance of empathy as traditional methods evolve. He predicts a future where bots converse with bots, and AI begins to outstrip human expertise, marking the start of a transformative era in customer service.

Eoghan McCabe, Co-founder of Intercom, discusses the future of customer service with AI, qualities of great managers, and challenges in building SaaS products. They explore the significance of resilience, ambition, and continuous improvement in entrepreneurial success.

Eoghan McCabe, co-founder and former CEO of Intercom, shares insights from his entrepreneurial journey. He discusses the emotional hurdles of tying identity to success and the importance of self-acceptance. McCabe emphasizes the need for authentic leadership while respecting diverse stakeholder views and warns against conforming to societal expectations. He encourages questioning norms and embracing creativity in business, highlighting how ambition can lead to innovation without losing touch with reality.