This Week in Startups

Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

Jun 8, 2024

Eoghan McCabe, Co-founder of Intercom, discusses the future of customer service with AI, qualities of great managers, and challenges in building SaaS products. They explore the significance of resilience, ambition, and continuous improvement in entrepreneurial success.

01:28:28

Creator website

Episode guests

Eoghan McCabe

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Future AI advancements will revolutionize customer service interactions.

Balancing innovation and reliability is crucial in disruptive tech landscapes.

AI tools like Grammarly enhance writing, but human creativity remains invaluable.

Deep dives

Future of AI and Personal Computing

In the future, conversational AI is predicted to advance to the point where interactions are as fluid as natural conversations. The expected developments include faster AI assistants capable of engaging in real-time dialogues and executing tasks like making reservations. Screens will remain relevant for various tasks, with potential new devices like glasses or dedicated pins offering alternative modes of interaction. The increasing demand for personal computing fueled by disruptive technologies will reshape how individuals engage with devices, emphasizing innovation in form factors.

Intro

3min

Exploring Family History and Immigration Journey

6min

Discussing Product Evolution and B2B Marketing Strategies

4min

Building a Thoughtful Founder and Master System for Sustainable Growth

6min

Controlling Software Expenses, Mentorship Program, and Innovation in Tech

4min

Navigating AI and Automation in Software Development

7min

Discussion on Intercom's AI agent Fin and an ad read from Northwest Registered Agent

2min

Exploring Customer Service Evolution and AI in Tech Companies

21min

Predictions and considerations for the future of personal computing and AI interactions

4min

10.

The Value of Human Creativity and Authenticity

11min

11.

Embracing Resilience and Determination in Building Successful Companies

16min

12.

Striving for Continuous Improvement and Independence from Success

2min

13.

The Efficiency of Construction Projects in Different Regions

2min

This Week in Startups is brought to you by…

LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

.Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

Northwest Registered Agent - Northwest Registered Agent will form your business quickly and easily. In just 10 clicks and 10 minutes, set up your entire business identity—name, address, mail service, phone, email, website, and domain. For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

Todays show:

Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!

Timestamps:

(0:00) Intercom’s Eoghan McCabe joins Jason. (1:50) Family history of the two McCabe’s: Jason and Eoghan. (5:49) The kindness and dedication of Intercom’s co-founder Des Traynor. (8:33) What Intercom is, the state of the business and Eoghan’s return as CEO. (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups (12:37) Looking at overlap and adjacencies when you are building SaaS products. (16:36) The brilliance of the pre-seed pricing model, and is it broken? (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech (22:16) What is next for companies with. SaaS-based pricing. (24:28) The future of customer service and AI. (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today. (36:09) Expectations from AI one year from now. (45:23) Breaking down the negative press and social reaction to the Humane Pin. (52:34) What the world will look like as conversational AI develops. (59:36) What makes a great manager and the “return of the king” at Intercom.

Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

Check out Intercom: https://www.intercom.com/

Follow Eoghan:

X: https://x.com/eoghan

LinkedIn: https://www.linkedin.com/in/eoghanmccabe/

Follow Jason:

X: https://twitter.com/Jason

LinkedIn: https://www.linkedin.com/in/jasoncalacanis

Thank you to our partners:

(10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

(19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

(30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

Check out Jason’s suite of newsletters: https://substack.com/@calacanis

Follow TWiST:

Substack: https://twistartups.substack.com

Twitter: https://twitter.com/TWiStartups

YouTube: https://www.youtube.com/thisweekin

Instagram: https://www.instagram.com/thisweekinstartups

TikTok: https://www.tiktok.com/@thisweekinstartups

Subscribe to the Founder University Podcast: https://www.founder.university/podcast