/ideas Off Script: Imagining the next era of customer service
Nov 1, 2024
Eoghan McCabe, CEO of Intercom, explores the upcoming revolution in customer service driven by AI. He discusses how AI technologies will dramatically enhance support interactions, improving both speed and quality. McCabe emphasizes the collaboration between humans and AI, highlighting the importance of empathy as traditional methods evolve. He predicts a future where bots converse with bots, and AI begins to outstrip human expertise, marking the start of a transformative era in customer service.
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