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20min chapter
Off Script: Imagining the next era of customer service
Intercom on Product: Building Software in an AI-first World
The AI Revolution in Customer Service: Transformations Ahead
This chapter delves into the significant changes AI is bringing to customer service, improving speed and quality in support interactions. It highlights the evolution from traditional methods to advanced AI systems, emphasizing the need for empathy and the collaborative roles of humans and AI in the marketplace.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode