Debbie Levitt, UX and CX expert and author of 'Customers Know You Suck', discusses measuring customer satisfaction, the lack of customer-centricity in the digital products industry, capturing customer frustration, and the influence of upbringing on critical thinking and research.

Debbie Levitt discusses customer journey mapping and task analysis. She emphasizes the importance of adopting the customer's perspective and avoiding assumptions in journey maps. Qualitative research, including observation and conversation, is crucial for gaining insights. The speaker critiques the focus on speed in Agile and Lean practices and discusses challenges in implementing customer centricty. Task analysis is highlighted as a key tool for understanding the customer journey.

Debbie Levitt, the Mary Poppins of CX and UX, discusses the importance of good UX, challenging conventional wisdom, and the critical role of research in product development. She highlights the need for customer-centricity, prioritizing quality over speed, and empowering researchers within teams. The episode also includes insights on product strategy, incorporating customer feedback, and the evolving landscape of the UX field.

Debbie Levitt discusses the implications of non-specialists doing specialized tasks, the threat of AI replacing human jobs, the importance of human oversight in AI-generated work, and the evolving job landscape with AI. The podcast also delves into direct contact for CX and UX help and amusing disagreements on AI research methods.

Debbie Levitt, UX and CX consultant, discusses the importance of putting users at the center of the conversation. She highlights the value of quality user research and challenges the prioritization of speed over quality. The podcast also explores the differences between user experience and customer experience, the insights from Debbie's book 'Customers Know You Suck,' and the polarization between product managers and other roles in product development.