UI Breakfast: UI/UX Design and Product Strategy Episode 276: Customer Satisfaction with Debbie Levitt
10 snips
Nov 3, 2023 Debbie Levitt, UX and CX expert and author of 'Customers Know You Suck', discusses measuring customer satisfaction, the lack of customer-centricity in the digital products industry, capturing customer frustration, and the influence of upbringing on critical thinking and research.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
The Lack of Customer-Centricity in the Digital Products Industry
04:28 • 23min
Understanding and Capturing Customer Frustration
27:11 • 3min
The Influence of Upbringing on Critical Thinking and Research
30:33 • 2min
Ways to Connect and Find the Guest Online
32:50 • 2min