Debbie Levitt's Hot Take - Democratising our Work means AI is Going to Steal all our Jobs Sooner (with Debbie Levitt, CXO @ DeltaCX and Author "Customers Know You Suck")
May 13, 2024
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Debbie Levitt discusses the implications of non-specialists doing specialized tasks, the threat of AI replacing human jobs, the importance of human oversight in AI-generated work, and the evolving job landscape with AI. The podcast also delves into direct contact for CX and UX help and amusing disagreements on AI research methods.
Engaging in tasks beyond expertise may lead to AI replacing human roles due to subpar work.
AI failures lack justification; quality checks and standards are essential to prevent catastrophic outcomes.
Deep dives
Challenges of Dipping Into Each Other's Specialties
The episode highlights the risks of individuals engaging in tasks beyond their expertise, leading to mediocre or poor results. Discussion focuses on the dilution of skills and the potential repercussions of lacking standards and oversight. The speaker questions the consequences of accepting subpar work and advocates for maintaining accountability to prevent AI from replacing human roles due to the prevalence of average quality outcomes.
Human Error versus AI Reliability
The conversation delves into contrasting human errors and AI failures, emphasizing the interpretability and control of mistakes. While humans' errors are often understandable and explainable, AI failures may lack justification, potentially spiraling into unpredictable and unmanageable outcomes. The speaker points out the necessity of quality checks and standards to prevent catastrophic failures when relying on AI technology.
Future Job Landscape with AI Dominance
The episode explores the evolving job market in light of AI advancements, contemplating potential shifts in employment patterns and skill requirements. It discusses individuals transitioning to AI-related roles due to the changing job landscape and the importance of adapting to emerging technological trends. The uncertainty of job security and the need for proactive measures to navigate the evolving workforce dynamics are emphasized.
Debbie Levitt is a UX and CX consultant, the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals.
Her hot take?
That if we are all fine doing each other's jobs (and maybe not doing them well) then AI can do all of our jobs today.