Clara Shih

AI CEO Clara Shih discusses Salesforce's rapid product development, Gucci's AI adoption, future of Slack, and working with Marc Benioff. Topics include reply recommendations, AI costs, unique brand voices, and AI incumbents vs. startups

Clara Shih, CEO of Salesforce AI, reflects on her journey from Hearsay to leading Salesforce, discussing AI strategies, CEO leadership, immigrant hustle, balancing a busy schedule, infusing AI at Salesforce, and managing different horizons in the evolving AI landscape.

Clara Shih, CEO of Salesforce AI, is a leader in harnessing artificial intelligence for business innovation. She discusses the importance of a growth mindset in navigating the rapid changes brought by generative AI. Clara emphasizes how AI can transform customer interactions and enhance workflow efficiency while addressing challenges in change management. The conversation also delves into the need for building trust in AI, ensuring data privacy, and advocating for women's empowerment in tech.

Clara Shih, CEO of Salesforce AI, is a trailblazer in integrating AI within enterprise systems. She shares insights on how Salesforce's AI, first launched as Einstein, is revolutionizing user experiences. Clara discusses the evolution of AI in customer service and the importance of data management for successful adoption. She also highlights the innovative solutions Salesforce is deploying, including tailored AI models for major clients. The conversation explores the future of AI in startups and the critical role it will play in transforming industries.

Explore the impact of AI in various industries with Salesforce AI CEO, Clara Shih. Learn about Salesforce's cutting-edge approach to customer service, the future of AI policies and education, and innovative AI tools like Prompt Builder and Copilot Studio. Dive into discussions on team structures, AI adoption in companies, language models in CRM, and hybrid search setups. Discover insights on data cloud connectivity, model optimization, customer preferences on open source vs. proprietary models, and embracing change in the tech industry. Exciting product announcements for Salesforce users to personalize generative AI use cases and enhance data interactions.