Unsupervised Learning
Ep 29: Salesforce AI CEO Clara Shih on Future of Slack, How Gucci Uses AI and Working with Marc Benioff
Mar 6, 2024
AI CEO Clara Shih discusses Salesforce's rapid product development, Gucci's AI adoption, future of Slack, and working with Marc Benioff. Topics include reply recommendations, AI costs, unique brand voices, and AI incumbents vs. startups
52:37
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Quick takeaways
- SalesforceAI optimizes workflows and customer service experiences through innovative generative AI applications.
- Future workforce will perceive current work methods as outdated, hinting at a complete overhaul due to AI advancements.
Deep dives
Salesforce AI Innovations
Salesforce AI CEO Lara Shi discusses the latest AI applications that optimize workflows and customer service experiences. With innovative generative AI applications like Service GPT, Salesforce is transforming how businesses interact with customers, providing real-time customer support and enabling sales teams to upskill into brand storytellers. These advancements position customer service as a revenue center, showcasing the transformative potential of AI.
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