Gradient Dissent: Conversations on AI

Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih

Mar 14, 2024

Explore the impact of AI in various industries with Salesforce AI CEO, Clara Shih. Learn about Salesforce's cutting-edge approach to customer service, the future of AI policies and education, and innovative AI tools like Prompt Builder and Copilot Studio. Dive into discussions on team structures, AI adoption in companies, language models in CRM, and hybrid search setups. Discover insights on data cloud connectivity, model optimization, customer preferences on open source vs. proprietary models, and embracing change in the tech industry. Exciting product announcements for Salesforce users to personalize generative AI use cases and enhance data interactions.

58:24

Creator website

Episode guests

Clara Shih

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Highlights

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Episode notes

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Quick takeaways

Centralizing data and AI teams boosts integration and efficiency in AI applications.

Hearsay Systems leverages NLP for compliance and tailoring content through predictive AI technology.

Salesforce AI's growth during the pandemic showcases AI's role in enhancing customer interactions and experiences.

Deep dives

Clarify's Role as CEO of Salesforce AI and Bringing AI Teams Together

Clarify serves as the CEO of Salesforce AI, overseeing a talented research group and applied AI in products. A new role was created to unify AI efforts, preventing duplicate stacks and forming a single model gateway. She emphasizes the importance of centralizing data and AI teams while ensuring proximity to applications for effective integration.

The Surge of AI Adoption During the Pandemic

01:19

Optimizing Model Selection for CRM Specific Use Cases

01:22

Value in Quick Implementation and Data Expansion in Enterprise Software

01:15

Fine-tuning Open Source Models for Customization

01:30

Introduction

2min

Evolution of Team Structures and AI Adoption in Companies

11min

Salesforce Language Models and AI in CRM

6min

Discussion on Implementing RAG for Hybrid Search and Model Selection Flexibility

1min

Enhancing Data Cloud Connectivity and Model Optimization with AI Solutions

12min

Exploring Customer Preferences in Open Source vs. Proprietary Models

17min

Embracing Change in the Tech Industry

7min

Exciting Product Announcements and AI Enhancements for Salesforce Users

2min

🚀 In this episode of Gradient Dissent, we explore the revolutionary impact of AI across industries with Clara Shih, CEO of Salesforce AI and Founder of Hearsay Systems.

Dive into Salesforce AI's cutting-edge approach to customer service through AI, the importance of a trust-first strategy, and the future of AI policies and education. Learn how Salesforce empowers businesses and shapes the future with AI innovations like Prompt Builder and Copilot Studio. Whether you're an AI enthusiast, a business leader, or someone curious about the future of technology, this discussion offers valuable insights into navigating the rapidly evolving world of AI.

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