

Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih
11 snips Mar 14, 2024
Explore the impact of AI in various industries with Salesforce AI CEO, Clara Shih. Learn about Salesforce's cutting-edge approach to customer service, the future of AI policies and education, and innovative AI tools like Prompt Builder and Copilot Studio. Dive into discussions on team structures, AI adoption in companies, language models in CRM, and hybrid search setups. Discover insights on data cloud connectivity, model optimization, customer preferences on open source vs. proprietary models, and embracing change in the tech industry. Exciting product announcements for Salesforce users to personalize generative AI use cases and enhance data interactions.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Evolution of Team Structures and AI Adoption in Companies
01:30 • 11min
Salesforce Language Models and AI in CRM
12:02 • 6min
Discussion on Implementing RAG for Hybrid Search and Model Selection Flexibility
17:51 • 1min
Enhancing Data Cloud Connectivity and Model Optimization with AI Solutions
19:20 • 12min
Exploring Customer Preferences in Open Source vs. Proprietary Models
31:25 • 17min
Embracing Change in the Tech Industry
48:52 • 7min
Exciting Product Announcements and AI Enhancements for Salesforce Users
56:01 • 2min