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11min chapter
Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih
Gradient Dissent: Conversations on AI
Evolution of Team Structures and AI Adoption in Companies
The chapter explores the evolution of team structures in companies with a specific focus on data and AI teams. It discusses challenges of centralizing teams and the importance of staying connected to applications while building out platforms and shared services. The chapter also highlights the increased adoption of AI in customer support, particularly in chatbot solutions, emphasizing the need for efficient customer service.
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