No Priors: Artificial Intelligence | Technology | Startups AI is the new enterprise UI with Clara Shih, CEO Salesforce AI
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Dec 7, 2023 Clara Shih, CEO of Salesforce AI, is a trailblazer in integrating AI within enterprise systems. She shares insights on how Salesforce's AI, first launched as Einstein, is revolutionizing user experiences. Clara discusses the evolution of AI in customer service and the importance of data management for successful adoption. She also highlights the innovative solutions Salesforce is deploying, including tailored AI models for major clients. The conversation explores the future of AI in startups and the critical role it will play in transforming industries.
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Clara Shih's AI Journey
- Clara Shih's experience with AI began at Hearsay Systems, using NLP to mine messages for leads and compliance.
- In Service Cloud, she experimented with pre-GPT transformer models for chatbots, leading to early Service GPT prototypes with customers like Gucci.
Salesforce's Open Approach to AI
- Salesforce uses an open architecture approach to AI, catering to diverse customer needs, from large enterprises with their own models to SMBs.
- This approach allows flexibility, offering choices like fine-tuning existing models, using external models (Anthropic, Cohere, OpenAI, Google Vertex), or bringing your own API keys.
Enterprise AI Adoption Stage
- Enterprise AI adoption is still in early stages, with some companies fully operationalizing AI while others experiment.
- Data organization is crucial, with Salesforce's Data Cloud seeing rapid growth as companies connect various data sources to power AI.