No Priors: Artificial Intelligence | Technology | Startups
AI is the new enterprise UI with Clara Shih, CEO Salesforce AI
Dec 7, 2023
Clara Shih, CEO of Salesforce AI, is a trailblazer in integrating AI within enterprise systems. She shares insights on how Salesforce's AI, first launched as Einstein, is revolutionizing user experiences. Clara discusses the evolution of AI in customer service and the importance of data management for successful adoption. She also highlights the innovative solutions Salesforce is deploying, including tailored AI models for major clients. The conversation explores the future of AI in startups and the critical role it will play in transforming industries.
27:14
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Quick takeaways
- AI is the new UI for enterprise customers, showcasing its transformative impact on customer service representatives.
- Salesforce adopts an open architecture approach to AI model development, offering customers a choice between internal models, customer fine-tuned models, and external third-party models.
Deep dives
Salesforce AI CEO Role and Evolution
Clara, the CEO of Salesforce AI, shares her journey from being CEO of Salesforce Service Cloud to her current role. The adoption of generative AI in Salesforce's various clouds and the need for a common platform for AI model development, fine-tuning, and the trust layer is emphasized.
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