No Priors: Artificial Intelligence | Technology | Startups

AI is the new enterprise UI with Clara Shih, CEO Salesforce AI

Dec 7, 2023

27:14

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Clara Shih, CEO of Salesforce AI, discusses the evolution of AI in enterprise, Salesforce's approach to AI adoption and Co-Pilot Studio, generative AI adoption in enterprises, challenges of pricing AI products and achieving ROI, and focus areas for startups in generative AI.

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Quick takeaways

AI is the new UI for enterprise customers, showcasing its transformative impact on customer service representatives.

Salesforce adopts an open architecture approach to AI model development, offering customers a choice between internal models, customer fine-tuned models, and external third-party models.

Deep dives

Salesforce AI CEO Role and Evolution

Clara, the CEO of Salesforce AI, shares her journey from being CEO of Salesforce Service Cloud to her current role. The adoption of generative AI in Salesforce's various clouds and the need for a common platform for AI model development, fine-tuning, and the trust layer is emphasized.

Salesforce's Use of AI Features in Every Existing Cloud

01:46

The Impact of Runway ML on Special Effects in Movies

00:50

Introduction

3min

Salesforce's Approach to AI and Co-Pilot Studio

6min

Generative AI Adoption in Enterprises

14min

Challenges of Pricing AI Products and Achieving ROI

3min

Focus Areas for Startups in Generative AI

2min

AI is the new UI for enterprise customers, according to Clara Shih, the CEO of Salesforce AI. Salesforce released Einstein, now called Einstein GPT, in 2016, making it an early example of how beneficial AI can be when embedded in enterprise software. This week on No Priors, Sarah and Elad talked with Clara about what the evolution of AI in enterprise looks like, how Salesforce is adoption AI across the organization, and the onboarding process for companies looking to integrate AI into their workflow, plus the challenges of pricing for AI services.

Clara Shih is the Chief Executive Officer of Salesforce AI where she leads the AI efforts across Salesforce including AI co-pilot and agent platform, model development, go-to-market growth, adoption, partnerships, ecosystems, and secure responsible AI. Before that was the CEO of Salesforce Service Cloud She is also the co-founder and previous CEO of Hearsay Systems. She is also on the Board of Directors at Starbucks.

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Show Notes:

(0:00) Clara’s Background

(0:50) From cloud services to AI

(3:25) Internal Model Development vs Open Source

(5:20) The Co-Pilot Approach

(8:50) Enterprise AI Adoption

(10:54) The future of Enterprise AI

(13:23) Cross-team collaboration

(14:40) AI is the new UI

(19:11) Structuring the Dataset

(21:25) What’s next for generative AI in Enterprise

(23:18) Pricing challenges in AI

(26:30) Startups and AI

(28:22) Collaboration in AI Industry

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