Doing Customer Experience Right with Stacy Sherman 60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
Oct 17, 2022
Kerry Bodine, a customer experience expert, joins Stacy Sherman to discuss the importance of putting customers at the center of your business. They explore practical ways to apply human-centered design and journey mapping, debunk misconceptions about customer experience, and emphasize the impact it has on business outcomes. They also highlight the significance of clear mindset and workspace, and share personal experiences and passion for improving customer experiences. Visit DoingCXRight.com/podcast for more details.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Putting Customers at the Center: Understanding the 'Outside In' Perspective
01:44 • 2min
Understanding the Challenge of Perspectives in Relationships
04:10 • 2min
Improving Customer Experiences and Saving Time
06:30 • 23min
The Importance of a Clear Mindset and Workspace
29:41 • 2min
The Importance of Customer Experience in Business Outcomes
31:37 • 4min