60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
Doing Customer eXperience Right In The AI Era | Stacy Sherman
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Introduction
In this chapter, the host introduces the guest Kerry Bodine, expert in customer experience, and they explore practical ways to apply human-centered design and journey mapping from Kerry's book 'Outside In'. Valuable advice for both beginners and experienced professionals in the CX field.
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Transcript
