Kerry Bodine, a customer experience expert, joins Stacy Sherman to discuss the importance of putting customers at the center of your business. They explore practical ways to apply human-centered design and journey mapping, debunk misconceptions about customer experience, and emphasize the impact it has on business outcomes. They also highlight the significance of clear mindset and workspace, and share personal experiences and passion for improving customer experiences. Visit DoingCXRight.com/podcast for more details.
