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Low Down on Low-Code
Paul Kobylanski: Inside Shell’s Gold Standard Citizen Dev Program
Aug 26, 2024
Paul Kobylanski, a trailblazer in citizen developer programs at Shell, shares insights on empowering over 4,000 citizen developers to drive innovation. He discusses the shift to low-code technology and the critical role of leadership, training, and community. The conversation dives into the challenges of terms like 'citizen developers' and the balance between professional identity and efficiency. Additionally, Paul emphasizes the importance of IT governance, collaboration, and how Shell measures the value and success of its transformative program.
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Quick takeaways
- Shell transformed its workforce by empowering over 4,000 citizen developers through comprehensive training and a supportive community network.
- The initiative utilizes clear KPIs to quantify operational improvements, enhancing efficiency and fostering a culture of agility within the organization.
Deep dives
The Emergence of Citizen Development at Shell
Shell's journey towards citizen development began around 2018-2019 when they recognized the need for business professionals to utilize low-code tools to drive automation and problem-solving within their departments. This shift was facilitated by improving mobile technologies, cloud capabilities, and user-friendly low-code platforms that allowed employees to create applications without deep technical expertise. The leadership at Shell, particularly the CIO, played a crucial role by nurturing this grass-roots effort rather than discouraging it, seeing it as an opportunity for innovation and efficiency. As a result, the initiative grew into a formalized program, which now includes over 4,000 citizen developers actively creating solutions across various business units.
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