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The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

393. Mastering Workplace Conflict with Karin Hurt

May 16, 2024
Esteemed author Karin Hurt shares strategies for mastering workplace conflict by embracing the four C's: Connection, Clarity, Curiosity, and Commitment. Learn practical phrases and tactics to navigate office disputes, foster collaboration, and enhance conflict resolution skills. Gain insights on human-centered leadership, setting clear expectations, and handling conflicts with grace and resolve.
44:27

Episode guests

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Quick takeaways

  • Building strong human connections is crucial for effective leadership and improved team dynamics.
  • Healthy conflict can lead to better results and foster different points of view when managed with powerful phrases and clear expectations.

Deep dives

Understanding Workplace Conflict

Conflict is inevitable in workplaces and not all conflicts are bad. Healthy conflict can lead to better results and foster different points of view. It is crucial to address conflict with powerful phrases to enhance collaboration and calm difficult situations. Conflict arises due to varied perspectives and can be managed effectively by building human connection and ensuring a shared understanding of success.

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