Andy Stanley Leadership Podcast Reset: How Great Leaders Get Unstuck with Dan Heath
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Jun 2, 2025 
Dan Heath, a bestselling author known for works like 'Made to Stick', guides listeners on how leaders can get unstuck from ineffective strategies. He shares a practical reset strategy focusing on leveraging existing resources for impactful change. Heath emphasizes the power of small adjustments in operations, drawing inspiration from a remarkable Chick-fil-A drive-thru during the pandemic. Furthermore, he introduces the 'miracle question' to foster collaboration and create constructive feedback loops within teams, ultimately leading to significant improvements in organizational dynamics.
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Chick-fil-A Drive-Thru Inspiration
- Dan Heath got interested in the reset topic from observing a highly efficient Chick-fil-A drive-thru during the pandemic.
- This led him to study how some systems perform better and how others can get unstuck to improve performance.
Go See the Work Yourself
- Leaders must leave their offices and see the actual work to truly understand and discover overlooked problems.
- Shadowing frontline workers reveals realities that are often missed in reports or meetings, enabling targeted improvements.
Consider the Goal of the Goal
- Reframe your problem by questioning the "goal of the goal" to uncover simpler solutions.
- Sometimes skipping steps, like applying for known benefits, achieves ultimate goals more effectively.
