Dan Heath, a bestselling author known for works like 'Made to Stick', guides listeners on how leaders can get unstuck from ineffective strategies. He shares a practical reset strategy focusing on leveraging existing resources for impactful change. Heath emphasizes the power of small adjustments in operations, drawing inspiration from a remarkable Chick-fil-A drive-thru during the pandemic. Furthermore, he introduces the 'miracle question' to foster collaboration and create constructive feedback loops within teams, ultimately leading to significant improvements in organizational dynamics.
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Chick-fil-A Drive-Thru Inspiration
Dan Heath got interested in the reset topic from observing a highly efficient Chick-fil-A drive-thru during the pandemic.
This led him to study how some systems perform better and how others can get unstuck to improve performance.
volunteer_activism ADVICE
Go See the Work Yourself
Leaders must leave their offices and see the actual work to truly understand and discover overlooked problems.
Shadowing frontline workers reveals realities that are often missed in reports or meetings, enabling targeted improvements.
insights INSIGHT
Consider the Goal of the Goal
Reframe your problem by questioning the "goal of the goal" to uncover simpler solutions.
Sometimes skipping steps, like applying for known benefits, achieves ultimate goals more effectively.
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In this book, Chip and Dan Heath explore why certain brief experiences can have a profound impact on our lives. They argue that our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. The authors provide practical advice and numerous examples on how to engineer these moments, whether in professional settings, educational environments, or personal life. The book delves into the psychology behind why we remember certain experiences and how we can intentionally create more meaningful moments rather than leaving them to chance.
Reset: How to Change What's Not Working
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Dan Heath
Switch
How to Change Things When Change Is Hard
Chip Heath
Dan Heath
In 'Switch', Chip and Dan Heath explore why making lasting changes is difficult due to the conflict between the rational mind and the emotional mind. They present a framework for successful change by uniting these two minds, drawing on decades of research in psychology, sociology, and other fields. The book provides compelling examples of how everyday people have achieved dramatic results by following this pattern, whether in personal, organizational, or societal contexts.
Made to Stick
Why Some Ideas Survive and Others Die
Chip Heath
Dan Heath
In this book, Chip and Dan Heath explore the anatomy of ideas that stick and provide methods to make ideas more memorable. They introduce the SUCCESs formula, which stands for Simple, Unexpected, Concrete, Credible, Emotional, and Stories. The book is filled with examples from urban legends, business stories, and personal anecdotes, demonstrating how these traits can be applied to make any idea stickier. It is particularly useful for anyone interested in influencing others, whether in business, education, or other fields.
Every leader eventually gets stuck. But getting unstuck doesn’t always mean hiring more staff or launching a big initiative. In this episode, bestselling author Dan Heath joins Andy to share a practical two-part reset strategy. Learn how to find leverage points, restack your existing resources, and create better results—with the team and tools you already have.
Do you have questions on leadership topics that you want us to dive deeper into? Now’s your chance, whether you’re leading a team, an organization, or just stepping into leadership, we’d love to hear from you. Submit your questions for a chance to have them answered in a special audience Q&A episode.
Andy Stanley Leadership Podcast 
