051 Lead Quality vs Lead Quantity with Lauren Bowen

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Jan 7, 2025

Lauren Bowen, Chief Operating Officer of Robert Slack, shares her remarkable journey from one of the first four agents to leading a 1,000-member real estate organization. She discusses optimizing lead management by narrowing focus from five sources to just two for agents. Insights into the importance of grace in leadership, the emotional challenges of delegation, and maintaining team dynamics as they expand are highlighted. Bowen also emphasizes the significance of personal connections in the real estate community, advocating for genuine relationships over social media.

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INSIGHT

Grace Fuels Team Performance

Grace is essential for a high-performing real estate team, including grace for leadership and mistakes.
Lauren Bowen emphasizes that self-grace is a continual work in progress, especially for leaders.

ANECDOTE

Robert Slack's Decade Growth Story

Robert Slack grew from four agents specialized in double-wide mobile homes to over 800 agents across five states.
They expanded training, created a nonprofit for community and agent emergency aid, and increased average property prices significantly.

ADVICE

Onboarding Starts Near 30 Agents

Formal agent onboarding should start around 30 agents to manage documentation and systems properly.
Training programs like Slack Academy for new agents and Slack Pro for existing ones are crucial for agent success.

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Mentioned in this episode:

Chat with the wisdom of every Team OS guest
Learn more about Unlock (November 2025 in Vegas)

From being one of the first four real estate agents of a new real estate company to serving as Chief Operating Officer of a +1,000-member organization, Lauren Bowen has experienced, learned, and achieved more than most in the industry over the past decade … all with boldness and kindness.

We opened 2024 with Lauren as our first guest. Now we’re opening 2025 with her return!

Last year she shared the path from 1 to 16 different lead sources. This year she shares how they vet, distribute, and increase conversion on 24 different lead sources!

Among the MANY helpful things she openly shares with you in this conversation: how they discovered that 56% of leads closed with the second Robert Slack agent they talked to - and what they did about it.

We recorded this conversation in person at Unlock 2024 at The Cosmopolitan of Las Vegas.

Listen to this episode with Lauren Bowen for insights into:

- The obvious and non-obvious benefits of grace

- The growth of Robert Slack from one office and four agents to more than 800 agents in multiple offices in five states

- The agent count to start investing in agent onboarding and training

- How they built their corporate staff of 20 people to support about 1,000 team members, including role and recruiting tips

- What it takes to run the organization as a family

- Why teams shouldn’t get above 50 agents (35 is the recommended limit)

- Lessons learned from managing 24 lead sources, including putting agents on two lead sources max (down from five or six)

- Three things they did to double lead conversion on some of their sources

- The three roles that fulfill her vision of “making agents’ lives easier”

- Specific ways they task their ISA team, including an automation to help ISAs “revive the leads”

- Insights into tracking lead conversion by source, reviewing your lead sources monthly, balancing lead quality and quantity, and vetting new lead sources

- A bittersweet change since her appearance on Episode 11 to open 2024

At the end, Lauren talks baseball, building over buying, and being bouyant. She also shares tips for balancing your commitments to real estate conferences.

16 Lead Sources for 800 Agents with Lauren Bowen | Ep 011
- https://www.realestateteamos.com/episode/lauren-bowen-robert-slack-coo-lead-sources-team-leaders

Lauren Bowen:

- https://www.instagram.com/lauren_bowen_robertslackllc/

- https://www.tiktok.com/@lbowen_robertslack

- https://www.instagram.com/robertslackllc/

- https://www.tiktok.com/@robertslackrealestate
- https://robertslack.com
- lauren (dot) bowen (at) robertslack (dot) com

Real Estate Team OS:

- https://www.realestateteamos.com

- https://linktr.ee/realestateteamos

- https://www.instagram.com/realestateteamos/

Mentioned in this episode:

Chat with the wisdom of every Team OS guest
Learn more about Unlock (November 2025 in Vegas)