Guest Lauren Bowen, COO at Robert Slack, shares insights into 16 lead sources used by their lead-provided brokerage, the leeway team leaders have to support their agents, and the importance of consistency in processes and rollouts. She discusses the company's market expansion, the benefits of a family culture, and the transition from Realtor to Team Leader. Bowen also emphasizes the use of spreadsheets for improving efficiency and building a rock-solid foundation for lead generation. Consistency and a friendly mindset are highlighted when approaching potential clients.