

What People Expect—But Never Tell You
22 snips Jun 29, 2025
Lewis VanLandingham, a Sandler trainer who empowers mission-driven entrepreneurs in sales, shares invaluable insights on the hidden dynamics of unmet expectations. He emphasizes the importance of setting clear agreements before meetings to enhance communication. Lewis discusses how upfront contracts can transform sales interactions and build trust by allowing people to say no. He also highlights practical strategies for improving conversations in both professional and personal relationships, demonstrating how clarity can significantly impact outcomes.
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Start Negotiations With Yourself
- Set expectations with yourself before any negotiation by clarifying your goals and intentions.
- Prepare to listen actively and understand what's important to the other party for a successful interaction.
Use Upfront Contracts
- Always set clear upfront contracts by agreeing on the agenda, time, and desired outcomes before the meeting.
- This approach helps avoid wasted time and ensures all parties understand expectations clearly.
Allow Saying No Freely
- Give people permission to say no and establish that it's okay to not move forward.
- This builds trust, lowers resistance, and creates a more transparent and honest communication environment.